What are the responsibilities and job description for the Care Services Coordinator - Community Health Worker position at ENSEMBLE CIN?

Job Description

Description :

MISSION, VISION and VALUES MISSION …to bring out the courage in others… VISION …to be recognized as the market leader in providing provider-led, clinically integrated networks of high-quality, value-oriented services across the healthcare spectrum. VALUES TrustIntegrityTeachingCollaborationTransparencyInnovationDiscipline

JOB SUMMARY

The Care Services Coordinator (CSC) enhances client management quality, maximizes client satisfaction, and promotes cost-effectiveness. The CSC is responsible for the entire client care cycle, including planning, implementing, monitoring, and analyzing actions needed to meet client health and human service’s needs. This role also coordinates and assists with essential services to ensure continuity of care across various settings, including hospitals, skilled nursing facilities, and private homes.

QUALIFICATIONS

Experience in case coordination, such as a Nurse (RN or LPN), Medical Social Worker, Mental Health Care Provider, emergency services training, or a related role in healthcare.
Knowledge of case management principles, healthcare management, and reimbursement processes.
Skilled in clinical practice and interpersonal relationships, able to manage family emotional stress and diverse lifestyles.
Proficiency in observing and documenting comprehensive and accurate reports in a timely manner.
Experience with medical records research, internet search tools, spreadsheets, and word processing.
Demonstrated ability to assess and respond to the needs of patients and families in various settings.
Effective communication skills, with strong organizational and time management capabilities.
Familiarity with emerging professional and technical knowledge.
Problem-solving skills, ability to multi-task, compassion, and teamwork orientation.
Current license, certification, or registration in a relevant healthcare field.
Valid driver’s license and access to a reliable vehicle.

Requirements : RESPONSIBILITIES

Coordinate and deliver care that is safe, timely, effective, efficient, equitable, and client centered.

Manage case assignments, develop service plans, monitor case progress, and determine case closures.

Promote client wellness and autonomy through education and engagement efforts.

Assist clients in using health technologies, including remote patient monitoring equipment.

Facilitate multiple care aspects, such as case coordination and information sharing.

Act as an advocate to help patients make informed decisions regarding their clinical status and treatment options.

Build effective relationships with the medical team throughout the care coordination process.

Coordinate resources for patients with social services, health, and governmental agencies.

Engage with clients regularly to track their progress and ensure satisfaction.

Accurately document case information, complete all necessary forms, and produce statistical reports.

Promote quality and cost-effective interventions and outcomes.

Address motivational and psychosocial issues as needed.

Adhere to professional standards and relevant protocols, rules, and regulations.

Respond promptly to customer inquiries via phone, text, email, or chat.

Collaborate and communicate with medical and non-medical staff, including payer clinical management teams.

WORKING ENVIRONMENT

This role requires regular travel and may involve exposure to various conditions in patient homes and care facilities, such as odors, infections, or disruptive patient behavior.

JOB RELATIONSHIPS

Supervised by : Director of Care Management or equivalent position.

RISK EXPOSURE

Moderate to high risk, due to home and facility visitations and interactions with patients.

LIFTING REQUIREMENTS

This position involves physical demands, including sitting, walking, writing, pushing / pulling, lifting up to 50 pounds, kneeling, stooping, seeing, hearing, speaking, and fine motor skills.

Learn More About Us!

CareM Management

Corus Health

Ensemble CIN

Sierra HealthCare

Touchstone Health

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Care Services Coordinator - Community Health Worker

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