What are the responsibilities and job description for the AVP, Self Pay Operations position at Ensemble Health Partners?
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
The Assistant Vice President of Revenue Cycle is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for respective clients. This position reviews and implements systematic approaches to maximize revenue and cash flow, and to ensure results are consistently delivered. This position also assists in providing leadership, management and development of the Ensemble onsite operations team. The position is responsible through influence and direction to meet client performance expectations. This position is required to communicate organizational values and positive leadership to all associates within the organization.
II. Job Competencies
III. Essential Job Functions
Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations.
Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
Articulates in writing plans with client deliverables, timelines and formal tracking process.
Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
Participates and leads program level meetings with program stakeholders.
Responsible for influencing change related to the key functions of Revenue Cycle.
Oversight of Onsite Operations, including but not limited to: Client-Facing Presentation of Key Performance Indicators Direct oversight to improve operational performance in both the client setting and the centralized environments. Provide overall direction for successful completion of projects.
Responsible for management of Revenue Cycle On-Site Directors at the client site Direct authority of all leadership involved in revenue cycle operations that are physically located onsite at client. This includes but is not limited to: Performance evaluation Skill set enhancement Accountability to KPIs Growth plans and team development
Develops/ adheres to specific objectives and performance standards as defined by client and by Corporate CRM in each area of responsibility
Coordinates with client management on initiatives related AR aging, denial management and self-pay and POS collections / patient experience improvement.
Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility, HIM, and Case Management.
Participates, drives, and organizes sales opportunities and client deliverables surrounding revenue cycle.
Monitors cash flow to ensure achievement of client goals as well as closely manage to SLA requirements
Provides weekly and monthly standard reports to client leadership.
Reviews performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in EHP Service Level Agreements.
Informs Ensemble and client leadership of any significant issues in the Patient Access and Back Office areas (e.g., Pre-registration delays, pre-authorization backlogs, cash posting backlogs, cash delays etc.) and monitors progress to resolution.
Proactively plans for succession in key positions and lead the planning for coverage when vacancies occur (utilize float pools where applicable) to eliminate negative impact to facilities experiencing vacancies. Participates in candidate identification and consideration when filling open positions. Leads the process for onboarding new leadership at assigned locations.
Performs staff reviews and prepares performance documents for direct reports
Participates in monthly client conference calls; provide updates on rotational basis and highlight key challenges and/or successes to share best practices across Ensemble and clients. Attends calls to obtain latest information on corporate initiatives and provide appropriate updates back to Ensemble
Other duties as assigned
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
IV. Employment Qualifications
Legally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD
Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD
Or other approved job relevant certification.
Join An Award-winning Company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
EEOC – Know Your Rights
FMLA Rights - English
La FMLA Español
E-Verify Participating Employer (English and Spanish)
Know your Rights
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Assistant Vice President of Revenue Cycle is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for respective clients. This position reviews and implements systematic approaches to maximize revenue and cash flow, and to ensure results are consistently delivered. This position also assists in providing leadership, management and development of the Ensemble onsite operations team. The position is responsible through influence and direction to meet client performance expectations. This position is required to communicate organizational values and positive leadership to all associates within the organization.
II. Job Competencies
III. Essential Job Functions
Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations.
Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
Articulates in writing plans with client deliverables, timelines and formal tracking process.
Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
Participates and leads program level meetings with program stakeholders.
Responsible for influencing change related to the key functions of Revenue Cycle.
Oversight of Onsite Operations, including but not limited to: Client-Facing Presentation of Key Performance Indicators Direct oversight to improve operational performance in both the client setting and the centralized environments. Provide overall direction for successful completion of projects.
Responsible for management of Revenue Cycle On-Site Directors at the client site Direct authority of all leadership involved in revenue cycle operations that are physically located onsite at client. This includes but is not limited to: Performance evaluation Skill set enhancement Accountability to KPIs Growth plans and team development
Develops/ adheres to specific objectives and performance standards as defined by client and by Corporate CRM in each area of responsibility
Coordinates with client management on initiatives related AR aging, denial management and self-pay and POS collections / patient experience improvement.
Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility, HIM, and Case Management.
Participates, drives, and organizes sales opportunities and client deliverables surrounding revenue cycle.
Monitors cash flow to ensure achievement of client goals as well as closely manage to SLA requirements
Provides weekly and monthly standard reports to client leadership.
Reviews performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in EHP Service Level Agreements.
Informs Ensemble and client leadership of any significant issues in the Patient Access and Back Office areas (e.g., Pre-registration delays, pre-authorization backlogs, cash posting backlogs, cash delays etc.) and monitors progress to resolution.
Proactively plans for succession in key positions and lead the planning for coverage when vacancies occur (utilize float pools where applicable) to eliminate negative impact to facilities experiencing vacancies. Participates in candidate identification and consideration when filling open positions. Leads the process for onboarding new leadership at assigned locations.
Performs staff reviews and prepares performance documents for direct reports
Participates in monthly client conference calls; provide updates on rotational basis and highlight key challenges and/or successes to share best practices across Ensemble and clients. Attends calls to obtain latest information on corporate initiatives and provide appropriate updates back to Ensemble
Other duties as assigned
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
IV. Employment Qualifications
Legally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD
Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD
Or other approved job relevant certification.
Join An Award-winning Company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose Values
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
EEOC – Know Your Rights
FMLA Rights - English
La FMLA Español
E-Verify Participating Employer (English and Spanish)
Know your Rights
