What are the responsibilities and job description for the Financial Counselor position at Ensemble Health Partners?
CAREER OPPORTUNITY OFFERING :
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position pays between $17.20 - $18.45 / hr based on experience
This position is an onsite role, and candidates must be able to work on-site at Butler Memorial Hospital in Butler, PA\
The Inpatient Financial Counseling Specialist performs the task of benefit education and validation. This includes face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability throughout Ensemble Health Partners. This position handles the accurate verification and calculation of patient liabilities including previous balances, collection of patient payments, and may require nights, weekends, and holidays, as necessary. They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. The Financial Counseling Specialist will work within the policies and processes as they are being performed across the entire organization.
Responsible for the assessment and collection of patient liabilities. These collections include copays, deductibles, co-insurance and balances after financial assistance. This individual is tasked with assessing patient insurance and financial information to determine liability. The Specialist in Inpatient Collections will utilize face to face communication with patients during their stay to collect the estimated patient liability.
Works various patient access, insurance eligibility, follow-up reports as assigned.
Assists in facilitating daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay.
Completion of pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability.
Monitors missed collection opportunities for potential process improvements and follow-up. Must make at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts.
Notes all accounts with a patient liability daily.
Makes follow-up phone calls to patients that are unable to make payment while in-house.
Sends letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay
Works with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable.
Assists eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.
Runs a daily census to determine patients with potential eligibility.
Assists in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems.
Experience We Love :
1 years of customer service experience
Required Qualifications :
High School Diploma / GED Required
CRCR (Certified Revenue Cycle Representative) Required within 9 months of hire
Company Paid)
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-20222022 Top Workplaces Healthcare Industry Award2022 Top Workplaces USA Award2022 Top Workplaces Culture Excellence Awards
Innovation
Work-Life Flexibility
Leadership
Purpose ValuesBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include :
Associate Benefits –
We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture
Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth –
We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition –
We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.#INDHPJob Type : Full-timePay : $17.20 - $18.45 per hourExpected hours : 40 per weekBenefits :
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insuranceEducation :
High school or equivalent (Required)Experience :
Customer service : 1 year (Required)Work Location : In person
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Lewiston, ME
Full Time