Patient Access Supervisor

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $47,400.00-$59,250.00 based on experience
• This Position is On-Site in Richmond, VA **
  
  
  

Patient Access Supervisor supports the overall operation and is responsible for all admitting functions of the hospital. The supervisor ensure compliance with corporate policies and guidelines and completes timely evaluations on their team members. This role is responsible for reporting process and overall patient and physician satisfaction. The incumbent must be able to handle stressful situations and provide decisions using sound judgment. Must have the ability to handle multiple requests and deliver a high level of customer service, setting the example for all patient access staff. Ensures staff receive appropriate training and is responsible for the adequate staffing of their area 24 hours a day 7 days a week, including holidays.

Essential Job Functions:

• Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training to staff. Monitors daily productivity and communicates with staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually, or as requested.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedules in accordance with organizational policies. Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring. Assigns goals and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
• Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments. Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects regarding implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas.
• Assists with staff evaluations. Maintains time/attendance system.
• Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
  
  
  

Ensemble Required License / Certification (Company Paid):

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
  
  
  

Job Experience:

• 1 to 3 Years
  
  
  

Other Preferred Knowledge, Skills and Abilities:

• 2 Year/ Associate degree or 4 year/ Bachelor’s Degree
• Minimum Years and Type of Experience: 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
• Other Knowledge, Skills and Abilities Preferred:
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
  
  
  

Join An Award-winning Company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose Values
  
  
  

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
  
  
  

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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