Director of Rooms

Vintners Resort

Vintners Resort is an intimate, 78-room luxury resort and spa located in the heart of Sonoma County Wine Country. Nestled on 92 breathtaking acres of lush vineyards, Vintners Resort is more than just a destination—it's an experience. Our world-class resort and hotel blend exceptional hospitality with the art of fine dining to create unforgettable moments for our guests. If you have a passion for delivering outstanding service and crafting memorable experiences amidst the beauty of wine country, we invite you to be a part of our dedicated team.
The Director of Rooms is a key role responsible for overseeing the smooth operation of our resort’s hotel guest-facing departments, including the front office, housekeeping, and guest services. We are looking for someone who is passionate about ensuring seamless guest experience by managing staff, maintaining quality standards, and optimizing room revenue while meeting guest expectations. We are looking for a candidate who can deliver world class guest service and build brand loyalty with each guest. Oversee and coordinate daily operations of the rooms division and ensure maximum guest and associate satisfaction in a gracious and professional manner.

DUTIES AND RESPONSIBILITIES:

• Direct and supervise all direct reports as outlined in the organizational chart daily.
• Guarantee the quality of all products and services is consistent and of the highest standard.
• Directly impact the overall service of Vintners Resort customers through division operations.
• Manage operations using established personnel, policies, standard operating procedures, and annual budget guidelines.
• Ensure operational goals and financial results are met through daily direction and monitoring of managers under supervision.
• Oversee daily resort operations as they relate to the operational departments.

Compensation Range: Starting annual salary range is $110,000 with annual discretionary bonus potential.

Key Responsibilities:

• Maximize resort profitability by increasing revenues, exploring new revenue sources, and improving operational efficiency.
• Support long-term objectives focused on providing quality service, products, and maintaining exceptional physical property.
• Interview directors, managers, captains, supervisors, and hourly associates as time allows; approve evaluations and terminations.
• Ensure consistent hiring, training standards, and effective new hire orientation.
• Monitor quality hires, focused training, and timely evaluations.
• Ensure Forbes standards, luxury standards, and Guest Resolution Standards are met and staff are trained for proficiency in all guest service areas.
• Collaborate with the Director of Human Resources to hold directors and division managers accountable.
• Ensure adherence to accounting policies and procedures, including payroll, cash management, inventories, P.O. procedures, allowances, and promo accounts, in partnership with the Controller.
• Facilitate clear communication with resort guests, management, associates, and outside contractors.
• Assist with guest inquiries in a professional and timely manner within 48 hours.
• Perform daily and weekly documented walk-throughs of the property focusing on cleanliness, service, associate presentation, and organization.
• Develop and implement a property-wide inspection form, ensuring a detailed and critical approach to improvements.
• Oversee M.O.D. reports, engineering projects, and night manager responsibilities.
• Participate fully in the Executive Committee, addressing all issues raised.
• Take responsibility for executing special projects or tasks assigned by the General Manager.
• Supervise the entire operation as directed by the General Manager.
• Represent operations at pre-con meetings, post-con meetings, M.O.D. meetings, and department head meetings.
• Maintain customer satisfaction scores: Revinate Guest Satisfaction 80% or better, Resort Guest Survey 94% excellent/good, and 8% all others consistently.

Guest Service Responsibilities:

• Escort guests to their rooms and provide detailed orientation of resort facilities and services.
• Initiate courtesy calls after check-in to ensure guest satisfaction and offer assistance.
• Handle guest room reservation calls in a professional manner.
• Review daily arrivals, noting special requests, location preferences, and VIP status.
• Observe guest service staff to ensure adherence to established procedures, providing guidance and recognizing performance.
• Maintain complete knowledge of resort amenities, services, room types, occupancy, VIPs, group events, and daily activities.
• Communicate pertinent guest information to designated departments for special requests, amenity delivery, and any discrepancies.
• Develop business relationships with local service providers, including top restaurants, wineries, events, and transportation providers.
• Any other tasks as assigned by the supervisor.

Education/Qualifications:

• Bachelor’s degree in Hospitality, Business Administration, or related field required
• Minimum of 5 years of experience as a hotel director of rooms, operations or senior management
• Experience with Opera Cloud, HotSOS, and Profit Sword, preferred but not required.
• Strong analytical, problem-solving, and organizational skills.
• Detail-oriented with excellent critical thinking and communication skills

Supervisory Responsibilities: Manages the department staffing, including setting the schedules. Is responsible for the overall direction, coordination, and evaluation of the Front Office, Housekeeping and Guest Services teams. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands: While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; The employee is required to walk. The employee must lift and/or move up to 10 pounds.

Work Environment: While performing the duties of this Job, the employee is not exposed to any conditions which are notable, and office environment is relatively quiet.

Benefits: Complete benefits package and generous company discounts.

• 401(k)
• Medical, Dental and Vision Health insurance
• Vacation, Holiday and Sick Paid time off
• Generous employee discounts

Schedule: Position will work onsite and the regular schedule will vary in based on business needs. The business needs may require you to work AM or PM schedules regularly.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.

Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

Salary : $110,000