What are the responsibilities and job description for the Executive Office - General Manager position at Ensemble Hospitality?
Vintners Resort, 4350 Barnes Road, Santa Rosa, California, United States of America Req #404
About Vintners Resort :
Vintners Resort is an intimate, 78-room luxury resort and spa located in the heart of Sonoma County Wine Country. Nestled on 92 breathtaking acres of lush vineyards, Vintners Resort is more than just a destination—it's an experience. Our world-class resort and hotel blend exceptional hospitality with the art of fine dining to create unforgettable moments for our guests. The resort is currently undergoing exciting renovation and transformation into a premier luxury resort, making this an incredible opportunity for a leader who thrives in launching and repositioning high-end properties. If you have a passion for delivering outstanding service and crafting memorable experiences amidst the beauty of wine country, we invite you to be a part of our dedicated team.
Job Description :
The General Manager reports directly to the Vice President of Hotel Operations and is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the hotel.
Key Responsibilities :
- Provide direct oversight and management of all hotel managers.
- Ensure all hotel disciplines (divisions) operate efficiently and effectively.
- Lead and motivate the team to achieve excellence.
- Represent the hotel at community events and as the "face" of the company.
- Collaborate with corporate leadership, guests, and community members.
- Ensure compliance with management company standards for personnel administration, service, and pricing.
- Drive guest satisfaction and financial performance.
- Delegate authority and assign responsibilities to employees while supervising work activities.
- Ensure staff receive appropriate training, including safety training and standard operating procedures.
- Allocate funds, authorize expenditures, and assist department managers in budget planning.
- Monitor cost controls across all departments.
- Address and resolve guest complaints to maintain high satisfaction levels.
- Handle and resolve employee concerns effectively.
- Audit daily and monthly reports to ensure operational accuracy.
- Manage supply and equipment orders in accordance with company procedures.
- Maintain proximity to the property to address hotel situations and emergencies promptly.
- Uphold guest and employee safety and play a critical role in emergency response efforts.
- Inspect guest rooms, public areas, and exterior grounds for cleanliness and appearance.
- Ensure daily bank deposits, including weekends and holidays.
Required Skills & Qualifications :
Education & Experience :
Salary & Benefits :
If you are a dynamic hospitality leader excited by the opportunity to launch and reposition a luxury resort , we invite you to apply and join the Vintners Resort family!
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Salary : $195,000 - $205,000
