What are the responsibilities and job description for the Front Desk Agent at Dream Inn, Santa Cruz position at Ensemble Hospitality?
Dream Inn Santa Cruz Careers
The Dream Inn Santa Cruz is currently seeking the right candidate to fill their Front Desk Agent position. The ideal candidate will need to have experience working in customer service, preferably in a Hotel setting. The Front Desk position is responsible for confidently creating an overall positive impression while consistently providing exceptional customer service by following the standard operating procedures while serving every guest. To make all guests feel welcome and to encourage them to use all of the services and amenities offered at the hotel. The schedule we are looking to fill is 3PM-11PM.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Adheres to the Dream Inn’s high standard of customer service while standing behind the front desk. Handles all hospitality transactions efficiently while standing and using continuous mobility throughout the front office area.
2. Adheres to Hotel Service Standards and Steps of Service
3. Checks in guests by assigning rooms and establishing credit.
4. Performs check outs, audits guest accounts, and collects cash/credit.
5. Maintains guest folios by posting charges/credits and checking credit limits.
6. Controls rooms by checking room blocks and coordinating with Housekeeping, Reservations and the Bell Desk.
7. Provides information to guests about the hotel and outside services.
8. Provides security to guests by establishing guidelines for key control and safety deposit boxes.
9. Provides guest with shipping/receiving services by using mail, faxes, messages, and telephones.
10. Contributes to a safe work environment reporting and acting on any unsafe conditions.
11. Maintains equipment in like new condition. Follows all procedures for equipment use and maintenance. Reports any equipment issues to management or engineering.
12. Actively promotes hotel outlets and amenities.
The Dream Inn Santa Cruz offers a competitive salary and benefits package that includes Medical, Dental and Vision insurance, a 401(k) plan, Life Insurance, and generous discounts at other Ensemble Properties and in our restaurants and spas.
If you share our team's passion for exceeding our guest's expectations, we encourage you to consider this employment opportunity.
Unfortunately, due to the volume of interest, we will only be able to call or respond directly to candidates whose resume meets the criteria for an interview. We appreciate your interest and your understanding in this matter.
For further information on the Dream Inn Santa Cruz, please see our website at http://www.dreaminnsantacruz.com/
Job Type: Full-time
Pay: $22.23 per hour
Expected hours: No more than 40 per week
Benefits:
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
The Dream Inn Santa Cruz is currently seeking the right candidate to fill their Front Desk Agent position. The ideal candidate will need to have experience working in customer service, preferably in a Hotel setting. The Front Desk position is responsible for confidently creating an overall positive impression while consistently providing exceptional customer service by following the standard operating procedures while serving every guest. To make all guests feel welcome and to encourage them to use all of the services and amenities offered at the hotel. The schedule we are looking to fill is 3PM-11PM.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Adheres to the Dream Inn’s high standard of customer service while standing behind the front desk. Handles all hospitality transactions efficiently while standing and using continuous mobility throughout the front office area.
2. Adheres to Hotel Service Standards and Steps of Service
3. Checks in guests by assigning rooms and establishing credit.
4. Performs check outs, audits guest accounts, and collects cash/credit.
5. Maintains guest folios by posting charges/credits and checking credit limits.
6. Controls rooms by checking room blocks and coordinating with Housekeeping, Reservations and the Bell Desk.
7. Provides information to guests about the hotel and outside services.
8. Provides security to guests by establishing guidelines for key control and safety deposit boxes.
9. Provides guest with shipping/receiving services by using mail, faxes, messages, and telephones.
10. Contributes to a safe work environment reporting and acting on any unsafe conditions.
11. Maintains equipment in like new condition. Follows all procedures for equipment use and maintenance. Reports any equipment issues to management or engineering.
12. Actively promotes hotel outlets and amenities.
The Dream Inn Santa Cruz offers a competitive salary and benefits package that includes Medical, Dental and Vision insurance, a 401(k) plan, Life Insurance, and generous discounts at other Ensemble Properties and in our restaurants and spas.
If you share our team's passion for exceeding our guest's expectations, we encourage you to consider this employment opportunity.
Unfortunately, due to the volume of interest, we will only be able to call or respond directly to candidates whose resume meets the criteria for an interview. We appreciate your interest and your understanding in this matter.
For further information on the Dream Inn Santa Cruz, please see our website at http://www.dreaminnsantacruz.com/
Job Type: Full-time
Pay: $22.23 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- 8 hour shift
- Day shift
- Evening shift
- Night shift
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
Salary : $22
