Housekeeping - Room Attendant

Bernardus Lodge & Spa Careers

JOB DESCRIPTION
ROOM ATTENDANT
JOB TITLE: ROOM ATTENDANT DEPARTMENT: HOUSEKEEPING
REPORTS TO: EXECUTIVE HOUSEKEEPER FLSA STATUS: NON-EXEMPT
PREPARED BY: HR EFFECTIVE DATE: 4/1/2016

OBJECTIVE:
The Room Attendant performs cleaning duties to ensure highest standards of cleanliness and to provide a memorable guest experience through the anticipation of guest’s needs and providing exceptional service to support Forbes 4-Star Standards.

DUTIES AND RESPONSIBILITIES:
The following reflects the essential functions for this job but does not restrict the tasks that may be assigned by the supervisor who may reassign duties and responsibilities at any time.

• During morning standups employee will obtain their daily assignments of stay over/checkout rooms to prepare for the day’s work flow.
• Make beds according to resort standards.
• Replenish supplies such as drinking glasses, writing supplies, towels, and all other in room amenities.
• Sweep and clean all floors and rugs to remove all debris.
• Dust and clean all countertops, picture frames, upholstered furniture, windows, window shutters, walls, doors, and window sills.
• Empties all trash in room and replaces plastic bags.
• Cleans the bathroom including toilet, shower, bathtub, sink, and floor.
• Helps maintain guest rooms by reporting any deficiencies to the Housekeeping Management or Engineering.
• Punctual, regular and reliable attendance is a condition for continued employment.
• Support safe work habits and a safe working environment at all times.
• Performs other duties as assigned by Management.

QUALIFICATIONS:

• Must have open availability, work weekends and holidays.
• Six-month related experience.
• Commitment to excellence and high standards.
• Manage priorities and workflow.
• Versatile, flexible and a willingness to work within constantly changing priorities with enthusiasm.
• Must be able to work independently.
• Must provide valid document(s) to work in the US.
• Must meet legal age requirements for the position.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met successfully to perform the essential functions of this job. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

• Lift and carry up to 30 pounds.
• Coordinate multiple tasks simultaneously.
• Must be able to stand and walk for long periods of time.

LANGUAGE SKILLS:

• Must speak and communicate in English.
• Must be able to clearly communicate with guests, management and coworkers.

CERTIFICATES & LICENSES:

• None required.

WORK ENVIRONMENT:
The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100 degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

• Protective equipment required for this job: latex gloves, face mask (if needed).
• Exposure to varying temperature levels.
• Use of various hazardous chemicals.
• Work is performed both indoors and outdoors.

GROOMING & UNIFORM:
Employee must wear uniform at all times during scheduled hours. Uniforms are the property of Bernardus Lodge & Spa. Uniforms that have been tampered or destroyed will be the responsibility of the employee and disciplinary action will apply.

• Hair must be clean and kept at a reasonable length.
• All Food Servers, Culinary and Spa personnel must wear their hair tied back.
• No extreme dying or bleaching of hair is permitted.
• Fingernails must be clean and well-trimmed at all times.
• Antiperspirant or deodorant must be worn.
• Any self-inflicted marking (tattoo) on the body cannot be observed by the public.
• Cologne or perfume may be worn at a minimum.
• Nametags must always be worn, unless your department has a specific policy to the contrary.

See Employee Handbook for detailed policies.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.

Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.