Housekeeping - Supervisor

Bernardus Lodge & Spa Careers

JOB DESCRIPTION
HOUSEKEEPING SUPERVISOR
JOB TITLE: Housekeeping Supervisor DEPARTMENT: Housekeeping
REPORTS TO: Executive Housekeeper FLSA STATUS: Non-Exempt
PREPARED BY: HR EFFECTIVE DATE: 4/1/16

OBJECTIVE:
The Supervisor performs inspections to ensure highest standards of cleanliness and to provide a memorable guest experience through the anticipation of guest’s needs and providing exceptional service to support Forbes 4-Star Standards.

DUTIES AND RESPONSIBILITIES:
The following reflects the essential functions for this job but does not restrict the tasks that may be assigned by the supervisor who may reassign duties and responsibilities at any time.

• Needs to have a flexible schedule, able to work mornings and evenings, weekends, and holidays.
• Maintain a consistently high level of cleanliness in all public restrooms, lounges, guest rooms and other assigned areas by performing daily, weekly, and monthly inspections.
• Constant patrolling of all public areas and assigned service areas to ensure the utmost cleanliness.
• Scheduling.
• Able to make decisions when Executive Housekeeper is not available based on current Standards and SOP’s
• Assist in other areas, and/or scheduled by the Housekeeping Management.
• Helps maintain all guest and employee areas by reporting any deficiencies to the Housekeeping Management or Engineering.
• Punctual, regular and reliable attendance is a condition for continued employment.
• Support safe work habits and a safe working environment at all times.
• Performs other duties as assigned by Management.

SUPERVISORY RESPONSIBILITIES

• Supervise all Housekeeping employees.
• Train, supervise, motivate, and develop line staff employees.
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies, procedures, and safety regulations.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and bringing them to the Executive Housekeeper for corrective action.
• Must meet legal age requirements for the position

QUALIFICATIONS:

• Must have open availability, work weekends and holidays.
• Six month related experience.
• Commitment to excellence and high standards.
• Manage priorities and workflow.
• Versatile, flexible and a willingness to work within constantly changing priorities with enthusiasm.
• Work independently and as a team player.
• Understand any and all safety requirements and cautions.
• Speak and understand basic terms, directions and concepts in the primary language(s) used in the workplace.
• Must provide valid document(s) to work in the US.
• Must meet legal age requirements for the position.

EDUCATION:

• High school diploma or equal to a GED

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met successfully to perform the essential functions of this job. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 30 lbs.
• Coordinate multiple tasks simultaneously.

CERTIFICATES & LICENSES:

• Valid driver’s license.

WORK ENVIRONMENT:
The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100 degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

• Protective equipment required for this job: latex gloves, face mask (if needed).
• Use of various hazardous chemicals.
• Work is performed both indoors and outdoors.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.

Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.