Spa - Attendant

Vintners Resort

SUMMARY: Overall facilitation of the Spa, ensuring the highest luxury resort standards of professionalism, customer service and optimum cleanliness/health and hygiene standards. Provide operational support, hosting guided tours of the Spa, anticipating guest needs and inquiries, educating information and education to guests and colleagues, while upholding Company Standards and Codes of Conduct. Responsibilities include possessing thorough knowledge of all treatments, services, promotions and retail items, light clean-up, and providing exceptional guest service. Responsible for the Health and Safety of guests, employees and members in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned as needed.

• Consistently engage with guests and colleagues and adhering to culture and Codes of Conduct
• Greet guests in a friendly and efficient manner and escort guests as required, give tours of the spa as required
• Assist guests in the correct use of all facilities; sauna, steam room and fitness equipment
• Ensure the smooth operation of the Spa and complete all shift duties
• Respond to inquiries providing complete details of all spa, salon and fitness aspects.
• Responsible for the cleanliness of lockers, hallways, artwork, fixtures, treatment rooms, offices and consultation rooms, Steam & Sauna facilities, bathrooms and service closets, and assist with any situation that impacts the guest experience
• Remove trash from work areas to the loading dock/dumpster and remove trash and linen from cleaning carts
• Maintain that all storage and distribution area in a clean and organized condition
• Ensure stocking of all spa amenities, toiletries and linen inventory
• Distribute linen to designated areas in the Spa in accordance with established par levels
• Remove dirty linen to holding area on loading dock
• Report any linen shortages or other discrepancies to the appropriate manager or supervisor
• Move, store and stock furniture, supplies, and equipment
• Perform all opening and closing duties
• Exhibits company Standards with guests, members and colleagues
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with colleagues efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
• Ability to easily adapt to organizational and environmental changes
• Clean and maintain Spa, equipment and rooms.
• Promote Spa treatments and services
• Maintain alertness and observe safety standards to ensure guest and colleague safety at all times
• Inspect and evaluate operation condition of all equipment and report necessary repairs to manager on duty
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding the Company and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Attend all scheduled employee meetings and brings suggestions for improvement
• Actively participate in other areas of the Spa Operation, such as treatments, product knowledge and retail sales
• Attend all scheduled Spa, Resort and departmental meetings
• Adhere to and promote the Corporate culture

QUALIFICATIONS:

• Previous Spa or Hospitality experience preferred.
• Must possess exceptional communication, hospitality, and interpersonal skills
• Proven history of working well in stressful situations
• Availability to work flexible shifts

EDUCATION AND/OR EXPERIENCE:
High School Diploma or GED

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating/maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate effectively before groups of customers or employees in person, via telephone or in writing.

COMPUTER SKILLS: To perform this job successfully, an individual should have working knowledge of Microsoft Office products including Excel, Word and Outlook.

CERTIFICATES, LICENSES, REGISTRATIONS:

• CA Driver’s License required.
• Guard Card a plus.
• CPR/First Aid certified a plus
• Must obtain Food Handler and Responsible Beverage Service Certification.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.

Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.