Customer Success Job Description

We're ClassKid - a software company on a mission to help more kids experience the life-changing impact of community through classes by empowering good educators to become great business owners. Based in Topeka, KS (and built with love all over the world), our tool helps kids activity centers (think: dance studios, music schools, cheer gyms, etc) get students and get paid… all in one. Classkid is a sister company to Ensemble Performing Arts.

WHO WE NEED:

We're looking for someone to own customer support, onboarding, and training, and serve ClassKid users with exceptional service.

This person will be the customer’s champion. You’re their “personal trainer.” When faced with challenges, you’re an optimist who always finds a path forward. You have the ability to identify problems and create solutions. You’re passionate about creating structure and processes that help the customer (and the organization) thrive. You have high follow-through and don’t shy away from a fast-paced environment. You’re detail-oriented, an attentive listener, someone who loves helping people succeed, and a curious problem-solver. You love helping people.

ROLE RESPONSIBILITIES:

On the daily, you’d find this person managing onboarding, training, and customer support through email, live chat, Zoom, and more. The sole purpose of this role is to help customers succeed with the ClassKid software so that they stay and refer others. You might see this person on Zoom meetings with new and existing customers, writing support documentation or product release notes, working with developers to resolve bugs, launching an email newsletter, or collaborating closely with the product team to help customers achieve their goals.

This person will:

• Bridge the gap between sales and support
• Ensure customers achieve early success, fast
• Provide comprehensive, customized training and keep customers engaged
• Build customer trust and foster a culture of long-term customer loyalty
• Help craft and manage the entire support process
• Advocate for customers and foster a customer-centric team environment
• Take an active role in reporting and resolving system defects
• Produce and deliver support docs and video tutorials

BENEFITS & PERKS:

We believe that happy employees make for a better company, so we take care of them. Access a range of benefits including:

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K with employer match
• Paid Time Off

ADDITIONAL INFORMATION:

Here at ClassKid, we believe that a hybrid work environment plays a crucial role in fostering creativity, innovation, and a sense of belonging across our team. We value occasional face-to-face interactions and recognize that being physically present can lead to stronger connections, better collaboration, and a vibrant company culture. We’re looking for someone who’s not only passionate about their role, but also genuinely enjoys working in a supportive environment. We think that each person’s enthusiasm and dedication has a direct impact on how we show up for each other, our customers, and the organization as a whole.

After you apply, please give us a couple days to review your application.

Job Type: Full-Time

Compensation: $55,000-$65,000 per year commensurate with experience

Salary : $55,000 - $65,000