ClassKid Customer Success Lead--Hybrid role (Topeka, KS)

We're ClassKid—a software company on a mission to help more kids experience the life-changing impact of community through classes by empowering good educators to become great business owners. Based in Topeka, KS (and built with love all over the world), our tool helps kids activity centers (think: dance studios, music schools, cheer gyms, etc) get students and get paid… all in one. Classkid is a sister company to Ensemble Performing Arts.

WHO WE NEED:

We’re looking for someone to take full ownership of customer support, onboarding, and training—delivering exceptional service to every ClassKid user.

You’ll be the go-to guide for our customers—their coach, advocate, and problem-solver (some might call you the customer's 'personal trainer'). You bring positivity and persistence to every challenge, always focused on finding a way forward. You have a knack for identifying friction and forging the path ahead, obsess over understanding the ins and the outs of the product (you don't take "no" for an answer), and always point customers to clear, scalable solutions.

You thrive on structure, love building processes that empower both customers and teammates, and have the follow-through to bring ideas to life. In this role, details matter. Listening matters. Empathy matters. You’re someone who naturally leans in to help others succeed and approaches each day with curiosity and care. You understand that how you do anything is how you do everything and therefore operate at a high level of excellence.

If you love helping people, finding better ways of doing things, and creating experiences that leave customers feeling supported, confident, and loved—you’ll fit right in.

ROLE RESPONSIBILITIES:

On the daily, you’d find this person managing onboarding, training, and customer support through email, live chat, Zoom, and more. The sole purpose of this role is to help customers succeed with the ClassKid software so that they stay and refer others. You might see this person on Zoom meetings with new and existing customers, writing support documentation or product release notes/updates, working with developers to resolve bugs, launching an email newsletter, or collaborating closely with the product team to help prioritize new initiatives so that customers achieve their goals.

This person will:

• Act as the vital link between Sales and Support—ensuring we deliver on what was promised and set our customers up for success.
• Drive early wins by helping customers achieve value quickly after onboarding.
• Deliver engaging, personalized training through videos, documentation, and live chat—whatever it takes to keep customers informed and excited.
• Build deep trust with our users by fostering long-term relationships. You may even plan events or host webinars to bring our community together.
• Take ownership of our support experience. For now, that means rolling up your sleeves to handle email and chat support while helping shape the future of our support processes.
• Be the voice of the customer internally—gather feedback, advocate for their needs, and collaborate with the product team to influence the roadmap.
• Champion quality by helping identify, report, and resolve bugs—accountability is your superpower.
• Represent the ongoing needs of our customer base and help lead initiatives that keep their wants and goals front and center in our development pipeline.

BENEFITS & PERKS:

We believe that happy employees make for a better company, so we take care of them. Access a range of benefits including:

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K with employer match
• Paid Time Off

ADDITIONAL INFORMATION:

Here at ClassKid, we believe that a hybrid work environment plays a crucial role in fostering creativity, innovation, and a sense of belonging across our team. We value occasional face-to-face interactions and recognize that being physically present can lead to stronger connections, better collaboration, and a vibrant company culture. We’re looking for someone who’s not only passionate about their role, but also genuinely enjoys working in a supportive environment. We think that each person’s enthusiasm and dedication has a direct impact on how we show up for each other, our customers, and the organization as a whole.

After you apply, please give us a couple days to review your application.

Job Type: Full-Time

Compensation: $55,000-$65,000 per year commensurate with experience

Salary : $55,000 - $65,000