What are the responsibilities and job description for the Front Office - Agent position at Ensemble Real Estate Services?
Delta Hotels by Marriott Phoenix Mesa
Summary / Objective
A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Check in customers using computer programs and equipment and provide guests with directions to their room.
- Answering phones and transfer calls accordingly.
- Inform customers of all on-site amenities and any relevant information that is needed to use them.
- Handle and resolve guest complaints.
- Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.
- Stock and maintain gift shop area clean.
- Invoice and bill guests for their stay and services used.
- Communicate with guests to better understand their individual needs to provide them with the best service possible.
Competencies
Work environment
Required education and experience
Other details
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