Student Success Advisor

Job Title: Student Success Advisor

Department: Student Support

Location: Student Success Center

Position Type: Salaried (Exempt)

Reports To: Director of Success Advising & Tutoring

Summary

Job Description

The Student Success Center (SSC) exists to support Ensign College (EC) in its mission to develop capable and trusted disciples of Jesus Christ. We do this by providing quality tools, resources, and experiences designed to assist students in achieving college success. Success Advising is a key resource offered by the SSC and plays a critical role in the student journey.

Success Advisors support students in every aspect of their student experience. They work with prospective, current, and former students to help them understand EC certificate and degree offerings, identify the right program of study to align with professional or future educational goals, develop academic plans, check completion progress, clarify EC student policies and processes, connect students to other resources for success, and act as a trusted mentor to guide students on their path to achieving their academic and professional goals.

Requirements For Employment Eligibility

• Member of the Church of Jesus Christ of Latter-day Saints
• Worthiness to hold and be worthy to hold a current temple recommend.
• Receive clearance from the Church Educational System Ecclesiastical Clearance Office.
• Commitment to bring about the purposes of Ensign College
• Resides in Utah
  
  

Minimum Qualifications

• Bachelor’s degree required in relevant field
• 2-3 years progressive post-baccalaureate experience in higher education or related industry
• Advanced and effective written and oral communication skills
• Demonstrated interpersonal and presentation skills
• Detail-oriented, organized, and able to multitask
• Strict adherence to company policies and procedures
• Dependable attendance and timely arrival at the assigned work location
• Ability to work independently and as a member of a team
  
  

Preferred Qualifications

• Demonstrated experience in academic advising, student career counseling, or providing student support within a higher education setting
• Proficiency utilizing Civitas and PeopleSoft
  
  

Essential Skillset

• Highly developed ability to verbally communicate in a clear and concise manner
• Active listening
• Caring and empathetic nature
• Critical thinking and complex problem solving
• Social perceptiveness and high emotional intelligence
• Mature judgment
• Understanding of higher education structures
• Detail oriented
• Self-starter
• Ability to work well independently and collaboratively
• Ability to quickly establish and maintain interpersonal relationships
• Excellent writing ability, including editing and report writing
• Teachable and adaptable
• Proficiency with Microsoft Office Suite and other standard software programs, as well as a working knowledge of office equipment
  
  

Essential Job Functions

• Support students (new, continuing, & returning) by providing mentoring and guidance throughout their academic journey at Ensign College. This includes helping students understand program offerings, graduation requirements, career/major exploration, setting and achieving goals, course planning and registration, etc. This is done in one-on-one advising in-person, over the phone, and in remote video conferencing
• Facilitates students' academic progress by evaluating their needs and working with them to develop appropriate goals and plans for success
• Assist students in finding solutions to everyday issues that could impede their college success by connecting them to other college or community resources
• Maintain confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA) laws
• Build and maintain positive working relationships with faculty in assigned academic departments. Work closely with faculty to ensure understanding and mastery of program offerings, course equivalencies and substitutions, prerequisites, etc.
• Keep current on continually changing curriculum requirements
• Understand and uphold college policies and help students do the same
• Maintain students’ academic files that include a record of the advising activity that takes place during each visit
• Work closely with the Registrar’s Office to ensure accuracy of degree audits
• Serve on college committees as assigned and make recommendations that affect curriculum requirements, advising processes and program development, and published materials
• Coordinate data compilation, statistical reports and correspondence, depending upon the area of assignment
• May plan and participate in continuing education for advising staff
• May supervise lower-level advising staff, student employees, and/or volunteers and participate in hiring, training, and evaluating those employees
• As assigned, provide support and oversight to other student success programs
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• MINIMAL EXERTION – Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Involves sitting for extended periods of time and walking or standing for brief periods of time.
• HANDLING – Seizing, holding, grasping, turning, or otherwise working with fingers and/or hands.
• TALKING – Using the spoken word to clearly communicate ideas and messages to other people.
• HEARING – Perceiving and understanding the speech of another person.
• NEAR ACUITY – Clarity of vision at 20 inches or less.
  
  

Ensign College is an equal opportunity employer and does not unlawfully discriminate in its hiring or employment practices on the basis of race, color, national or ethnic origin, sex (including pregnancy), age, disability, genetic information, or veteran's status. As an educational institution owned and operated by The Church of Jesus Christ of Latter-day Saints, Ensign College gives lawful hiring preference to qualified, faithful members of the Church who are in good standing.