What are the responsibilities and job description for the Tech Rep position at Enstrom Helicopter?
Position: TECHNICAL REPRESENTATIVE
Reports To: VP of Product Support
Status: Exempt
Position Responsibilities
Serves as primary interface with helicopter owners/customers to assist them with technical issues both in the field and at the factory. Run schools and teach mechanics /owners technical aspects of helicopter. Write and update technical manuals.
Duties and responsibilities may include, but are not limited to:
Serves as a contact at factory for technical services and technical issues.
Responds to calls, FAX’s, letters, E-mails and other contacts and requests for technical support.
Travels to field upon direction from supervisor and works with customers, technical issues, to assist and troubleshoot problems.
Writes and updates technical manuals and other communications with owners and operators in the field. Serves as communicator with field.
Serves as contact at factory for school information.
Interfaces with customers for Repair Station requirements for overhauls and repairs.
Creates and organizes customer service work orders for repair station activities.
Assists with the development of factory training course curriculum, organizes materials, and structures delivery.
Assists with the development and update of training manual.
REQUIRED CREDENTIALS, KNOWLEDGE, SKILL AND ABILITIES
Current A & P certificate required
Current rotorcraft pilot certificate (CFI preferred)
Outstanding communications skills
Skilled and experienced with Microsoft Office programs and Adobe
Ability to relate to customers and work well with people
Experience with FAA and/or EASA 145 repair station activities
Thorough knowledge of technical troubleshooting
General product knowledge
Experience in curriculum development preferred
Teaching ability and/or experience
Ability to work independently to resolve complex technical problems
Reports To: VP of Product Support
Status: Exempt
Position Responsibilities
Serves as primary interface with helicopter owners/customers to assist them with technical issues both in the field and at the factory. Run schools and teach mechanics /owners technical aspects of helicopter. Write and update technical manuals.
Duties and responsibilities may include, but are not limited to:
Serves as a contact at factory for technical services and technical issues.
Responds to calls, FAX’s, letters, E-mails and other contacts and requests for technical support.
Travels to field upon direction from supervisor and works with customers, technical issues, to assist and troubleshoot problems.
Writes and updates technical manuals and other communications with owners and operators in the field. Serves as communicator with field.
Serves as contact at factory for school information.
Interfaces with customers for Repair Station requirements for overhauls and repairs.
Creates and organizes customer service work orders for repair station activities.
Assists with the development of factory training course curriculum, organizes materials, and structures delivery.
Assists with the development and update of training manual.
REQUIRED CREDENTIALS, KNOWLEDGE, SKILL AND ABILITIES
Current A & P certificate required
Current rotorcraft pilot certificate (CFI preferred)
Outstanding communications skills
Skilled and experienced with Microsoft Office programs and Adobe
Ability to relate to customers and work well with people
Experience with FAA and/or EASA 145 repair station activities
Thorough knowledge of technical troubleshooting
General product knowledge
Experience in curriculum development preferred
Teaching ability and/or experience
Ability to work independently to resolve complex technical problems
