Boarding Agent

Boarding Agent

Job Summary
 The Boarding Agent coordinates all agency and stevedoring activities to ensure a smooth arrival, clearance, and departure process for vessels and crew members at the port.

Key Responsibilities

• Coordinate berthing arrangements, pilotage, tugboats, linesmen, surveyors, and other vendors, including delivery of spare parts, charts, and shipyard services.
• Handle crew clearances with federal authorities for embarkation and disembarkation.
• Provide transportation for crew members to and from the airport as required.
• Notify federal authorities, such as the Coast Guard and CBP, of vessel arrivals in compliance with federal guidelines.
• Inform vessels of the current MARSEC (Marine Security) level prior to port entry.
• Board vessels upon arrival and as needed during their stay.
• Process vessel clearances with CBP and agricultural authorities.
• Prepare documentation for vessel entry, including lay orders and other required paperwork.
• Manage crew changes, including off-signing and on-signing.
• Report and manage crew injuries/incidents, including coordinating medical care at local hospitals or clinics.
• Prepare and handle essential documentation such as statements of fact, bills of lading, certificates of origin, and Notices of Readiness (NOR).
• Communicate with vessel owners, operators, charterers, and other stakeholders through phone, email, and fax before and during the vessel’s stay.
• Maintain a thorough understanding of port facilities, including berth restrictions, cargo equipment, labor, transport, and security protocols.
• Provide support to other departments during vessel operations as needed.

Qualifications

• Experience: 3–5 years of industry-related experience preferred; prior ship agent experience is a plus.
• Education: High school diploma or equivalent.
• Licenses: Valid driver’s license; must meet eligibility requirements for a TWIC card.
• Skills:
  • Strong customer service skills.
  • Detail-oriented and highly organized with the ability to prioritize tasks and work independently.
  • General knowledge of stevedoring and vessel cargo operations.
  • Bilingual proficiency in English and Spanish preferred.
• Physical Requirements:

• Ability to lift and carry up to 50 lbs.
• Flexibility to work extended hours, including weekends and holidays, as needed.
• Must be able to travel between Palm Beach and Port Everglades as required.

This role requires flexibility, strong communication skills, and the ability to adapt to the dynamic environment of port operations.