Operations Manager - Pulp & Paper

About Enstructure:

Enstructure LLC is a logistics infrastructure company with corporate offices in Wellesley, Massachusetts and New York, New York. Enstructure owns and operates an integrated network of marine terminals and logistics assets on the East Coast, Gulf Coast and Inland River System of the United States. Founded in 2016, Enstructure's mission is to acquire and grow established terminal and logistics companies that will benefit from the company's resources and best practices. Enstructure provides extensive services for some of the world's largest companies within the energy, agriculture, automotive, retail, food, manufacturing, construction and public safety sectors.

Specifically, Enstructure Wilmington is a leading terminal on the East Coast strategically located in Wilmington, Delaware providing turnkey vertically integrated logistics services for containers, auto/RORO, dry bulk, and breakbulk products. 

About the Position:

The Operations Manager is specifically responsible for overseeing the safe and efficient handling, loading, and unloading of pulp and paper products at ports and terminals. This position ensures that operations are conducted in compliance with industry standards, regulatory requirements, and company policies. The Manager plays a key role in coordinating with various departments such as shipping, logistics, and safety teams to optimize the supply chain process for pulp and paper shipments.

Key Responsibilities:

Operations Management

• Oversee the entire stevedoring process for pulp and paper products, including the loading and unloading of cargo from vessels, trucks, and railcars.
• Ensure the safe handling of pulp and paper cargo, minimizing damage and delays during transit.
• Monitor equipment usage and ensure the maintenance of cranes, forklifts, and other loading/unloading machinery.
• Develop and implement efficient cargo handling plans to maximize productivity.

Safety and Compliance

• Ensure compliance with all relevant safety regulations, including OSHA (Occupational Safety and Health Administration) and maritime safety standards.
• Conduct regular safety audits and risk assessments to identify potential hazards and implement corrective actions.
• Organize training programs for stevedoring staff to promote safe work practices and accident prevention

Logistics Coordination

• Coordinate with shipping companies, terminal operators, and logistics teams to ensure timely arrival and departure of vessels.
• Oversee the correct documentation and reporting of cargo, including bills of lading, manifest, and customs declarations.
• Plan and optimize cargo loading and unloading schedules to reduce idle time and ensure efficient use of resources.

Staff Management

• Supervise, train, and mentor stevedoring staff, ensuring they follow industry best practices and company protocols.
• Allocate tasks based on cargo types and operational requirements to ensure smooth workflow.
• Manage shift schedules to ensure adequate staffing levels during peak periods and unforeseen delays.

Performance Monitoring

• Track key performance indicators (KPIs) such as turnaround times, cargo damage, and operational efficiency.
• Prepare and present regular reports to senior management regarding operational performance, staffing, and safety compliance.
• Implement continuous improvement initiatives to enhance the overall efficiency and effectiveness of stevedoring operations.

Customer Relations:

• Liaise with clients, shipping agents, and port authorities to ensure the timely and efficient movement of pulp and paper shipments.
• Address customer inquiries and resolve any issues related to the stevedoring process or cargo handling.
• Maintain positive relationships with stakeholders to ensure high service levels and customer satisfaction.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Maritime Studies, or related field (preferred).
• Professional certifications in stevedoring, safety management, or maritime operations (a plus).
• Minimum of 5 years of experience in stevedoring or port operations, with at least 2 years in a management or supervisory role.
• Experience in handling pulp and paper products or other bulk cargo is highly desirable
• In-depth knowledge of safety standards, port operations, and cargo handling procedures.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills.
• Strong understanding of maritime safety regulations and environmental compliance.
• Proficiency in cargo management software and port terminal systems.
• Familiarity with equipment used for cargo handling (e.g., cranes, forklifts, conveyors).
• Competence in Microsoft Office Suite (Excel, Word, PowerPoint).

Physical Requirements:

• Ability to work in outdoor conditions, sometimes in inclement weather.
• Ability to lift and carry items weighing up to [X] pounds (if applicable).
• Extended periods of standing, walking, or driving within the terminal or warehouse.

Working Conditions:

• The role will require working at a port or terminal, which may involve shift work, including weekends and holidays.
• Exposure to industrial environments, noise, and heavy machinery is common.