Shipping & Receiving Clerk **1st Shift & 2nd-Shift** Jax Port

SUMMARY OF POSITION:

The role involves processing incoming shipment Bills of Lading (BOL) from drivers, entering order information into the computer system, and ensuring the accuracy of shipping documents by verifying receiving receipts against open orders. The position requires interaction with truck drivers and team members regarding shipments and orders.

Shipping and Receiving Clerk employees must:  

• Possess a valid TWIC.
• Steel toe boots/shoes.
• are not using cellular phones while on duty.
• Have excellent written and verbal communication skills. 
• Have a strong attention to detail. 
• Able to follow verbal and written instructions. 

Essential Duties and Responsibilities:

• Greet and assist drivers, customers, and their representatives promptly and courteously. 
• Professionally receive and process paperwork from operations and drivers, ensuring accuracy and efficiency.
• Acknowledge and appropriately greet and assist every driver/customer or customer representative promptly.
• Maintain and monitor truck and receiving logs, ensuring all daily inventory control paperwork is completed accurately. 
• Communicate with common carriers, computer input,
• Prepare outbound shipping documents, respond to inquiries, and process orders.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; advising management; offering solutions to solve the problem; expediting correction or adjustment; and following up with the customer to ensure resolution.
• Review order-receiving documents in the AS400 system ensuring accuracy and proper documentation.

• Maintain an organized and professional work environment.
• Process customer orders accurately, courteously, and efficiently, ensuring timely fulfillment. 
• Generate billing accurately and promptly.
• Assist with any administrative or clerical duties that may be required.
• Manage multiple tasks efficiently while maintaining a high level of attention to detail. 
• Utilize office equipment, including copiers and fax machines, effectively.
• Exhibit professional phone etiquette by maintaining a courteous and professional demeanor.
• Maintain a friendly and professional image while interacting with customers and colleagues. 
• Foster a positive, team-oriented work environment with a courteous attitude.
• Self-starter and willing to research and resolve problems.

• Assists in team organization and daily workflow coordination.
• Able to consistently meet team quality and production goals in conjunction with additional responsibilities.
• Assist the supervisor in developing procedures and implementing new procedures.
• Informs the supervisor of unsafe situations or not in the team’s best interest. 
• Responsible for ensuring all team tasks are completed by the end of the shift.
• Leads by example in demonstrating proper production procedures.
• Works on miscellaneous projects as needed.
• Able to function independently, exercise sound judgment, and demonstrate initiative and tact in handling all the above responsibilities.
• Required to work overtime, weekdays, weekends, and holidays when needed.
• Adhering to the Company’s safety policies and procedures, those set out by OSHA.
• Additional duties as assigned. 

Education & Experience Requirement:

• Knowledge and willingness to perform all responsibilities of each position within the team.
• Excellent interpersonal skills, respectful and kind to self and others. 
• Resourceful, well-organized, and dependable.  
• Good organizational skills
• Ability to communicate with diverse personalities.
• Comfortable serving in a leadership role.
• Be attentive to details and be able to work and make decisions logically and independently.
• Experience with AS400. (A plus)
• Experience with WMS systems. (A plus)
• Good understanding of warehouse operations.
• Intermediate skill level in Microsoft Office Word and Excel.
• Familiarity with export requirements and documents.  
• High School Diploma or equivalent.

Physical Demands/Work Environment:

• Ability to regularly stand, walk long distances, and talk and hear. 
• Ability to frequently use hands and arms to grab, handle or feel, and reach.
• Ability to occasionally sit and stoop, kneel, crouch, climb, or crawl.
• Ability to occasionally climb ladders or stairs. 
• Ability to regularly lift and move up to 25 pounds. 
• Must wear Seaonus required safety PPE, Safety vest, hard hat, gloves, etc. 
• Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• Working indoors and outdoors. 
• Excessive heat or cold, and extreme weather conditions, excessive humidity or dampness or chilling. 
• Slippery and uneven walking surfaces. 
• Work around machinery with moving parts. 
• Work around moving objects, vehicles, and moving machinery/heavy equipment.