Medical Quality Specialist (RN)

ENT and Allergy Associates New York & New Jersey's premier ENT and Allergy medical practice, is seeking a self-motivated, people-friendly full time Medical Quality Specialist.

Summary

The Medical Quality Specialist works closely with the Senior Director of Quality, the Risk Management Department, and the Leadership team to assist in establishing, implementing, and supporting programs and processes related to quality improvement and performance. In collaboration with the Senior Director of Quality and the Risk Management and Compliance teams, the Medical Quality Assurance Specialist participates in incident and patient care quality investigations and resolutions and assists in developing reporting tools and strategies for identifying the greatest opportunity for performance improvement at ENT and Allergy Associates (ENTA).

Essential responsibilities Include but are not limited to the following:

• Collaborates with the Senior Director of Quality in the planning, implementation, and optimization of quality improvement programs.
• Works with Senior Director of Quality to develop one framework to capture ENTA's internal quality programs and initiatives for tracking/monitoring and improvement planning.
• Assists in establishing performance measures and key performance indicators (KPI) to monitor the effectiveness of quality processes.
• Works with Senior Director, physician leadership and other departments to implement and monitor processes to enhance quality of care and service.
• Conducts quarterly and focused chart audits as needed to support the Medical Management and Registry Committees.
• Helps resolve escalated patient care complaints and grievances, including writing response letters as needed.
• Prepares reports as needed (PAQ/Task reports).
• Conducts and manages special projects as assigned.
• Helps develop policies and procedures that outline the standards and processes for delivering quality care at ENTA.
• Reviews, updates, and initiates policies as needed.
• Assists with regularly reviewing the effectiveness of ENTA's quality programs and make recommendations as needed to address emerging issues and changing patient and organizational needs to strive for excellence in delivering high-quality patient care.

Requirements

• Registered Professional Nurse with a minimum of three years nursing experience (or equivalent clinical background).
• Previous experience in Quality Assurance/Improvement.
• Previous management experience or Patient Experience preferred.
• Full-time in the office presence required (ENTA Corporate office, Tarrytown NY).

Other Duties

Please note this job description is not designed to cover or contain a completely comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

We offer a superior benefits package, including: Medical, Dental, Vision, Financial Wellness (401k), FSA, Commuter Benefits, Voluntary Life, Long and Short Term Disability

Salary range: $87,700 - $98,000 plus year end discretionary bonus , car allowance, monthly cell phone reimbursement, mileage reimbursement

About ENT and Allergy Associates, LLP (ENTA)

ENT and Allergy Associates, LLP is the largest and most comprehensive ear, nose, throat, allergy and audiology practice in the nation with 60 offices and over 300 clinicians. Each ENT and Allergy Associates clinical location provides access to a full complement of services, including General Adult and Pediatric ENT, Voice and Swallowing, Facial Plastics and Reconstructive Surgery, Disorders of the Inner Ear and Dizziness, Asthma, Clinical Immunology, Diagnostic Audiology, Hearing Aid dispensing, Sleep and CT Services. ENTA has a clinical alliance with The Mount Sinai Hospital for the treatment of diseases of the head and neck and esophageal cancer and a partnership with the American Cancer Society to educate and treat patients with smoking disorders and cancer. The Practice has also expanded its clinical capabilities to include advanced Immunodeficiency trials.

Salary : $87,700 - $98,000