Medical Call Center Representative

Job Description

Company: ENT Specialists, Inc.

Position Title: Medical Call Center Representative

Department: Call Center in Brockton

Are you passionate about healthcare and providing exceptional customer service? Join our dynamic medical call center team where you will be the first point of contact for patients seeking care and information. This is an excellent opportunity to make a meaningful impact while building valuable skills in the healthcare industry.

ENT Specialists, Inc. is a group of physicians, nurses, medical assistants, audiologists and support staff dedicated to providing high quality ENT services to patients in four communities.

Our Brockton location is seeking a full-time experienced Medical Call Center Representative.

Duties and Responsibilities:

Full-time , Monday through Friday, with varying workload, flexibility a must.

• Call Management: Handle an average of 60 calls per day, addressing patient inquiries, scheduling appointments, and managing follow-up communications in a friendly, professional manner.
• Appointment Scheduling: Coordinate and schedule patient appointments, and verify patient information .
• Insurance Knowledge: Provide patients with information about insurance coverage, verify insurance details, and assist with any insurance-related inquiries or issues.
• Fax Management: Process and manage appointment requests and other relevant documents that are faxed to our office. Ensure timely and accurate handling of these documents.
• Data Entry: Accurately enter patient information and appointment details into our electronic medical record (EMR) system.
• Customer Service: Deliver exceptional customer service by addressing patient concerns professionally, providing clear information, and ensuring a positive experience for each caller.
• Coordination: Work closely with medical staff to ensure smooth patient flow and resolve any scheduling conflicts or issues that arise.
• Compliance: Adhere to HIPAA privacy regulations and maintain patient confidentiality at all times.

Qualifications/Skills:

High school diploma or equivalent

• Experience: Previous experience in a call center or customer service role, preferably in a healthcare setting.
• Skills: Excellent communication, empathetic, patient-focused approach to customer service, with the ability to handle a high volume of calls efficiently.
• Knowledge: Familiarity with insurance procedures and medical terminology.
• Technical Skills: Proficiency in using call center software and EMR systems. Basic computer skills are required.
• Detail-Oriented: Strong attention to detail and accuracy in scheduling and data entry.
• Team Player: Ability to work effectively as part of a team and collaborate with medical staff.

ENT Specialists offers an attractive benefits package for full-time employment, including medical/dental insurance, life insurance, and long-term disability, PTO, paid holidays, 401(k), and much more.

Compensation: commensurate with experience

Principals only: Recruiters please don’t contact this job poster

Please, no phone calls about this job

Please do not contact job poster about other services, products or commercial interests

Job Type: Full-time

Application Questions

You have requested that really ask candidates the following questions:

Do you have reliable transportation?

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $18.50 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer Service: 2 years (Preferred)
• Medical: 2 years (Required)
• Call center: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $19 - $20