Medical Assistant/Front Desk

Description

Job Title: Medical Assistant/Front Desk Coordinator Silver Spring

Essential Job Responsibilities

ENT Front Office/Medical Assistant duties include but not limited to:

Patient vitals and intake health history and reason for visit

Assisting the doctor(s) with charting patient exam, assessment and plan

Ordering necessary tests, imaging etc

Managing follow-up care

Communicating with patients regarding their test results, prescriptions or other recommendations

Prepping and assisting in office procedures

Cleaning and sterilization of instruments

Inventory and stocking of medical supplies

Scanning, assigning and progress noting incoming documents and health records

Exam room setup and routing cleaning

Greet and check in patients that enter the office

• Responsible for patient check in and check out related tasks.
• Answer multi-phone lines
• Work multiple scheduling system and multiple schedules
• Check reports daily for cancelled or reschedule requests
• Co-ordinate and schedule appointments for patients in person and on the phone
• Reschedule appointments when changes occur in the schedule
• Treat patients in a friendly, respectful, professional manner.
• Responsible for the timeliness of the patient flow and the accuracy of the information received from the patient.
• Have each patient sign in at the front desk for their appointment.
• Have follow-up patients complete and update patient demographic form as needed
• Verify each patient’s ID by comparing insurance card(s) against a government issued photo ID.
• Assist patients with insurance papers and billing questions
• Have all new patients complete and sign all office forms and enter the demographic information into the computer.
• Have follow-up patients complete and update patient demographic form as needed or every 3 years.
• Calculate & collect copayments, coinsurance, deductible and balances due on accounts by utilizing insurance fee schedules.
• Enter payments collected on patient accounts.
• Review appointment schedule for errors and make any corrections on schedule.
• Search all new patients by date of birth to verify new patient status to avoid duplicate accounts.
• Be attentive to the conditions and situations of those in the reception area to ensure their safety and wellbeing.
• Maintain a neat waiting room for patients
• Maintain a neat and orderly reception area
• Maintain clean and sanitized waiting room, pens, and clipboards
• Receives fax referrals from physician and other sources. Contacts patients to schedule appointments. Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows scheduling guidelines
  
  

Qualifications

Education: High school diploma or general equivalency diploma (GED), medical assistant diploma from an accredited vocational institution, or a community college course in medical assisting preferred.

Experience

Spanish Speaking (Preferred)

Customer service: 1 year (Preferred)

Medical terminology: 1 year (Preferred)

Computer skills: 1 year (Preferred)

Other Requirements: Current documentation of a national certification preferred. Current CPR certification preferred. Current health records with the appropriate immunizations to work in the health care field (hepatitis B and tuberculosis).

Knowledge of health care field and medical office protocols/procedures.