Demo

Client Engagement Associate

Entech Computer Services LLC
Bradenton, FL Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/28/2025

Job Description

Job Description

Description : Position Summary

The Partner Success Associate (Client Engagement Associate) is responsible for managing administrative tasks crucial to client retention and partner relationships. This role involves developing an understanding tools, resources and activities, involved in supporting and guiding our partners. The Associate also handles sales pipeline management, helping to identify cross-selling opportunities, managing partner requests through ConnectWise, and driving partner attendance to events while effectively communicating product benefits. The ideal candidate possesses strong organizational and communication skills, with experience in administrative roles and familiarity with CRM software being advantageous.

Why Entech?

Entech is a growing Managed IT Support Services company with over 27 years of enabling people to do what matters. We value integrity, teamwork, and strong relationships with employees, clients, and the community. Join our family for growth opportunities, a fun environment, and a passion for technology. With offices in Fort Myers, Naples, and Bradenton, we look forward to your application!

Essential Roles and Responsibilities

  • Partner Relationship Management
  • Sales and Opportunity Pipeline Coordination
  • Client IT Planning and Reporting
  • Engagement and Campaign Management
  • Administrative Support and Efficiency

Additional Responsibilities

  • Manage administrative tasks related to client retention and partner relationships.
  • Develop a broad understanding of business-related technology needs.
  • Collaborate with Deal Desk, Solutions Architecture and Professional Services to keep Opportunities moving through the process.
  • Organize and participate in partner engagement activities to build relationships.
  • Create annual client IT Roadmaps and Budgets.
  • Help identify Cross-sell and up-sell services and solutions to existing accounts.
  • Handling routine communication with clients, including responding to inquiries, scheduling meetings, and following up on client requests.
  • Preparing, updating, and managing partner files, contracts, and reports.
  • Maintaining and updating various systems, ensuring that all partner information is accurate and up to date.
  • Assisting Partner Success Managers with day-to-day tasks, such as preparing presentations, proposals, and other materials for client meetings.
  • Managing the follow-up process of, renewals, and other partner transactions, ensuring accuracy and timely execution.
  • Coordinating meetings, calls, and other appointments between Partner Success Managers and partners, as well as managing calendars.
  • Assisting in the addressing and resolving any issues or concerns raised by partners, often acting as a liaison between the partner and various departments, through ConnectWise tickets.
  • Performing general administrative tasks, such as data entry to support the overall efficiency of the Partner Success team.
  • Maintain and update the sales pipeline to ensure accurate tracking of opportunities.
  • Ensure timely responses to partner inquiries and meet their expectations.
  • Drive partner response to CSAT & NPS campaigns.
  • Drive partner attendance to various events and activities.
  • Effectively communicate the features and benefits of solutions and products.
  • Education

  • High School Diploma or GED required
  • Experience

  • Over 3 years of customer service experience required.
  • Proven experience in administrative roles, preferably in a partner or client-facing environment
  • Certifications and Licenses

  • Valid Florida Driver’s License required.
  • Benefits :

    Free Employee Medical Insurance

    Additional Employer Paid Medical Options

    Fully Vested 401(k) Match

    Flexible Time Off (an unlimited amount of paid time off days)

    Free $10,000 Life Insurance Policy

    Six Paid Holidays – PLUS Black Friday!

    Flexible Schedule Options

    Fun Employee Events – Yearly Culture Building Events

    Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.

    Requirements :

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