What are the responsibilities and job description for the Enterprise Client Advocate position at Entech?
About This Role
">We're seeking an experienced IT Professional Services specialist who will be accountable for full-cycle client management for key Entech clients utilizing our Consulting Services and Solutions. This role involves cultivating client satisfaction while expanding the services and solutions Entech provides to clients.
">The ideal candidate will act as the primary point of contact for our clients, ensuring exceptional service delivery, building strong relationships, and driving business growth. You'll play a critical role in understanding client needs, presenting tailored staffing solutions, and maintaining client satisfaction.
">Responsibilities:
">- Develop and maintain strong, long-term relationships with clients.
- Act as the primary liaison between the client and internal teams, ensuring seamless communication.
- Conduct regular client meetings to understand their IT staffing needs and provide updates on services.
Growth and Retention:
">- Identify opportunities to expand services within existing accounts.
- Proactively propose IT staffing solutions to address client challenges.
- Ensure high client retention rates by delivering exceptional value and maintaining satisfaction.
Service Delivery:
">- Collaborate with recruitment teams to match qualified IT candidates to client requirements.
- Monitor candidate placements and address any performance concerns or issues promptly.
- Ensure timely delivery of staffing solutions in alignment with agreed timelines.
Metrics and Reporting:
">- Track and report on key account performance metrics, including revenue growth, placement success rates, and client satisfaction.
- Provide regular status updates to internal leadership.
Requirements:
">- Minimum 8 years of experience in account management, IT staffing, or related industries.
- Proven track record of managing and growing client accounts.
- Strong understanding of IT roles, technologies, and industry trends.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Bachelor's degree required.
What We Offer:
">- Medical, Dental, Vision, 401K benefits.
- Paid Time Off.
- Full Time Salaried position.
