What are the responsibilities and job description for the Solutions Architect position at Entech?
Description
Full-Time
Exempt
Position Summary
The Solutions Architect role involves assisting both outside and inside sales representatives in discovering and presenting technical solutions, responding to customer requests for information or proposals, and architecting complex solutions beyond the scope of a client partner’s Managed Service agreement. This role requires understanding business problems faced by C-level executives and providing strategic, solutions-driven approaches. Responsibilities include working with customers to determine needs and budgets, architecting complex solutions, collaborating with the Project team to create accurate statements of work for major infrastructure projects, and participating in post-project reviews.
Why Entech?
Entech is a growing Managed IT Support Services company with over 27 years of enabling people to do what matters. We value integrity, teamwork, and strong relationships with employees, clients, and the community. Join our family for growth opportunities, a fun environment, and a passion for technology. With offices in Fort Myers, Naples, and Bradenton, we look forward to your application!
Essential Duties And Responsibilities
Free Employee Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays – PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events – Yearly Culture Building Events
Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.
Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.
This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.
Full-Time
Exempt
Position Summary
The Solutions Architect role involves assisting both outside and inside sales representatives in discovering and presenting technical solutions, responding to customer requests for information or proposals, and architecting complex solutions beyond the scope of a client partner’s Managed Service agreement. This role requires understanding business problems faced by C-level executives and providing strategic, solutions-driven approaches. Responsibilities include working with customers to determine needs and budgets, architecting complex solutions, collaborating with the Project team to create accurate statements of work for major infrastructure projects, and participating in post-project reviews.
Why Entech?
Entech is a growing Managed IT Support Services company with over 27 years of enabling people to do what matters. We value integrity, teamwork, and strong relationships with employees, clients, and the community. Join our family for growth opportunities, a fun environment, and a passion for technology. With offices in Fort Myers, Naples, and Bradenton, we look forward to your application!
Essential Duties And Responsibilities
- Technical Solution Assistance
- Customer Requests and Proposals
- Business Problem Solving
- Project Management Collaboration
- Research & Development
- Assist outside and inside sales representatives in discovery and presentation of technical solutions.
- Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.
- Architect complex and non-complex solutions that fall outside of the coverage of a client partner’s Managed Service agreement.
- Ability to understand business problems of C-level executives and provide solutions-driven approaches to solving problems.
- Strategic approach to technical selling with a professional understanding of customer expectations.
- Work with customers to determine needs and budget.
- Work with Project Manager to ensure accurate statement of work creation for all major infrastructure projects. This includes Project timeline, schedule and labor estimates.
- Create project charters for pre-project validation and approvals.
- Participate in post-project meetings to review key project success metrics and lessons learned.
- Help facilitate handoff from sales and partner success teams to project team.
- Work independently or as part of a team to research and develop new products and services for organization to offer.
- Proficient with Microsoft Office Applications
- Current Windows Operating Systems
- Workstation and Server Hardware
- Microsoft Cloud Technologies (Azure and Microsoft 365)
- Standard Windows Applications
- Microsoft Office Suite
- Email and Mobile Device connectivity
- Networking hardware and configuration
- Cybersecurity Solutions
- Business Continuity Solutions
- IPv4 and IPv6 technologies
- LAN/WAN technologies and connectivity
- Hyper-V, vSphere, Citrix virtualization technologies
- SQL
- Terminal Services and VPN connectivity
- Windows Server 2012 – 2022
- 5-10 years of related experience or relevant coursework required.
- ConnectWise experience preferred.
- Demonstrated track record of successfully managing a wide variety of technology infrastructure, deployment, cloud, and migration projects.
- Advanced knowledge in project management principles.
- Experience using ConnectWise or other ticketing, incident management or project management applications.
- Professional Project Management certification(s) preferred such as CAPM, PMP, CompTIA Project required.
- Microsoft Professional IT certifications (MCP, MCSA, MCSE) preferred.
- MS-100, MS-500, AZ-104 preferred.
- Cisco CCNA, CCIA, CCEA required.
- High School Diploma or GED (Two years college or equivalent work experience preferred).
Free Employee Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays – PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events – Yearly Culture Building Events
Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.
Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.
This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.
