What are the responsibilities and job description for the Mining Equipment Technical Lead position at Entegee?
Job Overview:
Entegee is seeking a highly skilled Product Support Engineer to join our team. In this role, you will have the opportunity to work closely with customers and internal stakeholders to resolve product-related issues.
About the Position:
As a Product Support Engineer, you will be responsible for providing expert support to customers and dealers in the mining industry. This includes organizing and executing customer site visits, responding to inquiries related to product issues, and collaborating with internal teams to resolve problems efficiently.
Responsibilities:
- Provide expert support to customers and dealers in the mining industry.
- Organize and execute customer site visits to ensure timely resolution of product-related issues.
- Respond to customer and dealer inquiries related to product issues, coordinating with internal teams as necessary.
- Analyze field data to drive product enhancements for both new and existing mining products.
- Support Field Representatives during the commissioning of new mining products and facilitate follow-up meetings with relevant stakeholders.
Qualifications:
- Demonstrated knowledge of hydraulic and electrical control systems.
- Proficiency in 3D CAD software (Unigraphics/NX preferred).
- Strong organizational and communication skills.
- Proven ability to manage multiple tasks efficiently and simultaneously.
- Willingsness to travel up to 30% of the time, often with short notice.
