Meter to Cash IT Service Delivery Manager

Job Title : Meter to Cash IT Service Delivery Manager

Work Place Flexibility : Hybrid

Legal Entity : Entergy Services, LLC

• The preffered location for this position is The Woodlands, TX but Little Rock, AR, New Orleans, LA, Jackson, MS and West Monroe, LA may be considered. Relocation assitance is not provided.

JOB SUMMARY / PURPOSE

Mgr. IT Service Delivery, Meter to Cash(M2C) will serve as a key member of the IT Power Delivery Services leadership team with responsibility for the development and implementation of application services for the Meter to Cash value stream. The M2C Service Delivery Manager is responsible for the application portfolio which includes, but is not limited to, Entergy’s Advanced Meter Operations Center and Back Office Functions, Billing and Rates. These applications include Itron AMI Head End (UIQ), Siemen’s MDM EnergyIP and SAP’s I-SU.

The role is responsible for delivering assigned projects on time, on budget and with first-time quality and adherence to business requirements while standardizing and / or rationalizing technical platforms. The role provides operational oversight of the day-to-day support activities performed by Entergy’s outsourcing partners. The position will also have the responsibility to ensure IT is prepared to support all the major systems and processes in Meter to Cash.

JOB DUTIES / RESPONSIBILITIES

For the portfolio of application technologies supporting Power Deliver Services and M2C Operations :

Manage a team of M2C applications Solution Architects, IT Consultants, and Business Analyst.

Actively manage the supporting vendor(s) to ensure they are meeting stated services levels (requirements & quality), maintaining compliance with Entergy corporate policies, regulatory requirements, and stated standards (e.g., security, architecture, quality).

Responsible for software contracts and renewals, ensuring that we are properly licensed to deliver the expected services

Build strong relationships and coordinate with Program Managers, Service Delivery Managers, Enterprise Architecture (EA), and vendors to develop new capabilities and functionality and to enhance M2C Operations applications to meet business requirements in a timely, cost-effective manner.

Develop strategic plans and roadmaps for new applications to support business objectives and increase the sharing of information across systems.

Establish and maintain business relationships with customers to ensure alignment and a voice for the business within IT. Attend regular business meetings to provide IT updates including project status, major IT initiatives, and support status.

Support major events as part of the Incident Management process to ensure systems are meeting expectations and facilitate timely resolution to system issues.

Manage budget for projects and support agreements with a focus on cost savings while meeting or exceeding expected levels of support and capabilities.

Provide resource planning and management within HR / Finance applications projects. Forecast potential impediments or gaps based on future demand expectations.

Responsible for software contracts and renewals, ensuring that we are properly licensed to deliver the expected services

MINIMUM REQUIREMENTS

Minimum education required of the position

Bachelor’s Degree in Computer Science, Management Information Systems, Engineering or other technical area of study; advanced degree a plus.

Minimum experience required of the position

7 years of experience managing application development and / or operational processes.

Minimum knowledge, skills and abilities required of the position

Previous experience with supporting Meter to Cash systems and the applications listed above.

Experience in project and service delivery in outsourced and cosourced environments

Stakeholder management and high-level communications

Strong working knowledge of software development lifecycle and methodologies

Demonstrated ability to lead diverse teams, cross-functional groups, and technical teams

Managing project implementations and related budgets, personnel, risk and contingency plans

Vendor oversight and management including experience in outsourcing and offshore support

Strong understanding of the M2C business and company strategy

Critical thinker with strong problem-solving skills

Excellent verbal and written communication skills and the ability to communicate concepts to technical and non-technical audiences.

LI-TR1

LI-HYBRID

Primary Location : Texas - The Woodlands Texas : The Woodlands || Arkansas : Little Rock || Louisiana : New Orleans || Louisiana : West Monroe || Mississippi : Jackson

Job Function : Information Technology

FLSA Status : Professional

Relocation Option : No Relocation Offered

Union description / code : NON BARGAINING UNIT

Number of Openings : 1

Req ID : 117226

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority / Female / Disability / Vets. Please clickhere () to view the EEO page, or see statements below.

EEO Statement : The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility : Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities : As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement : The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity () and Pay Transparency () .

Pay Transparency Notice :

Pay Transparency Nondiscrimination Provision (dol.gov) ()

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS :

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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