What are the responsibilities and job description for the Bilingual Customer Service Associate position at Enterprise Bank and Trust?
About the Role
As a seasoned banking professional, the Financial Services Representative II is responsible for providing top-notch customer service, responding to client inquiries, and working closely with team members to maintain client relationships and achieve company objectives. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to think critically and make sound decisions.
Key Responsibilities
- Serves customers in opening new accounts for commercial and consumer clients, making recommendations on products and services based on customer needs.
- Acts as back-up for the teller line, performing all teller duties, including client transactions, maintaining and balancing cash drawers, and navigating dual control procedures.
- Provides exceptional customer service, resolves client problems, and acts as a liaison between other bank departments.
