What are the responsibilities and job description for the Client Services Associate position at Enterprise Bank and Trust?
Join Enterprise Bank & Trust as a Client Services Associate!
At Enterprise Bank & Trust, we are dedicated to empowering entrepreneurial spirits and uplifting communities. Our mission is to support businesses, from small cafes to large contractors, and contribute to the growth and well-being of the areas we serve. As a recognized Best Bank to Work For by American Banker, we offer an inclusive work culture with opportunities for professional growth, benefits, and community engagement.
Position Overview :
The Client Services Associate is the first point of contact for our customers, ensuring an inviting and efficient experience. This role encompasses the creation of accounts, handling transactions, and addressing inquiries both in person and via phone.
Key Responsibilities :
- Assist customers in establishing new accounts for both commercial and consumer services while recommending suitable bank products tailored to their needs.
- Conduct all necessary teller operations, manage and balance a cash drawer, and adhere to daily accounting procedures.
- Collaborate as a team member to fulfill company objectives and achieve individual and collective goals.
- Deliver exceptional customer service by addressing lobby and phone inquiries, troubleshooting client issues, and fostering long-term client relationships.
- Engage in ongoing training sessions to enhance skills and industry knowledge.
- Support the branch's opening and closing procedures in line with corporate security protocols.
- Adhere to all relevant policies, procedures, and regulatory guidelines.
- Perform other assigned duties as required.
Qualifications :
Education and Experience :
Technical Skills :
Certificates, Licenses, and Registrations :
Work Schedule :
Monday - Friday : 9 : 30 AM - 6 : 00 PM
Rotating Saturday : 9 : 00 AM - 1 : 00 PM
Equal Opportunity Statement :
Enterprise Bank & Trust is dedicated to fostering an inclusive workforce and provides equal opportunity for all applicants. Employment offers are contingent upon successful completion of drug and background screenings.
