What are the responsibilities and job description for the Customer Support Specialist for Financial Institutions position at Enterprise Bank and Trust?
Role Description:
The Financial Services Representative plays a vital role in building strong relationships with clients, identifying opportunities for growth, and providing exceptional support throughout their financial journey.
To succeed in this position, you will need excellent interpersonal skills, a strong understanding of banking principles, and the ability to work effectively in a fast-paced environment.
Primary Responsibilities:
- Ensure a positive client experience through prompt and courteous service.
- Process new account openings and assist with loan applications.
- Perform various teller duties, including transaction processing and cash handling.
- Deliver exceptional customer service through multiple channels.
- Analyze and resolve client complaints.
- Maintain compliance with company policies, procedures, and regulatory requirements.
