What are the responsibilities and job description for the Call Center Specialist position at Enterprise Call Center?
We are looking for a customeroriented service representative. A customer service representative or CSR will act as a liaison provide product / service information and resolve any emerging problems our customer accounts might face accurately and efficiently. The best CSRs are genuinely excited to help customers. Theyre patient empathetic and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless and these CSRs can gather that for you. Problemsolving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate valid and complete information by using the proper methods / tools Meet personal / customer service team sales targets and call handling quotas Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers.
Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate valid and complete information by using the proper methods / tools Meet personal / customer service team sales targets and call handling quotas Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers.
Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication; Provide accurate valid and complete information by using the right methods / tools; Meet personal / customer service team sales targets and call handling quotas; Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers.
Keep records of customer interactions process customer accounts and file documents. Follow communication procedures guidelines and policies. Take the extra mile to engage customers.
Qualifications :
- Excellent customer service abilities
- Track record of overachieving quota
- Good phone etiquette and communication skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask prioritize and manage time effectively
- Proficient in English
- Strong data entry skills
- Computer skills
- Experience with outbound calling
- Analytical skills
- Multilingual or bilingual proficiency is a plus
- Sales and upselling experience preferred
- Spanish language proficiency is advantageous
- At least 18 years old
- High school diploma or GED
- Authorized to work in the United States
- US resident (any state except CA CO CT MA MD NY OR WA or WI)
Additional Information :
Remote Work : Employment Type :
Parttime
Key Skills
Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS
Experience : years
Vacancy : 1
