What are the responsibilities and job description for the Customer Support (Help Desk) Analyst- Secret Clearance position at Enterprise Horizon Consulting Group?
Company Overview
Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15 years. EHCG provides best in class services to its customers in the following areas : Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.
Job Description
Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and support our DoD client. Under the oversight of the Customer Support Lead, the analyst’s responsibilities may include :
- Monitoring the customer support inbox with scheduled rotations within the team to ensure tickets and communication with end users are prioritized.
- Preparing and participating in bimonthly training for new and current users.
- Reviewing work orders from site administrators.
- Transforming user requests or requirements into technical design specifications and serving as a liaison between various parties.
- Researching and analyzing science, engineering, business, and other data processing problems to develop, recommend, and implement solutions to complex applications problems, system administration issues, or network concerns.
- Performing systems management and integration functions, improving existing systems, and reviewing system capabilities, workflow, and schedule limitations.
- Analyzing and recommending solutions to various issues.
Work Schedule
This is a remote position. Schedule is mandated by the gov’t client. The Analyst will support the rotating on-call system monitoring (no overnights).
Requirements
Military Installation Access
Benefits
Benefits
We offer full-time salaried employees competitive salaries with a range of benefits, including medical, dental, vision, life insurance, simple IRA with company match, federal holidays, vacation time, and sick leave.
500 Referral Bonus
If this position is not a perfect fit for you, but you know someone who would be a great match, please refer them to us via our Candidate Referral Program by going to : www.enterprisehorizon.com / candidatereferrals . If we hire them, you could receive $500! See the link for further details.
Enterprise Horizon Consulting Group is an equal opportunity employer. Enterprise Horizon Consulting Group does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age (40 and over), physical or mental disability, or protected veteran status, or any other protected status in accordance with all applicable federal, state and local laws.