What are the responsibilities and job description for the IT Support Engineer position at Enterprise Logic Inc.?
Job Details
Client: IT Industry
Position: IT Support Engineer
Location: Rockford, IL
Duration: 06 Months Contract on W2 basis
Max Pay Rate: $45/hr on W2 - With No Benefits
SKILLS: IT Support, Desktop Support, PC, Printers, Windows 10/11, Android, MAC OS, LAN/WAN, Wi-Fi, VOIP, Level 3 Support, O365, Active Directory, DNS, Firewall, ITIL
MUST HAVE
- The candidate needs to be of the country and needs to work from client site.
- 4-7 years of experience in Desktop Management - Infrastructure Services (IS).
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
- Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
- PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
- Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations.
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Good understanding of O365 and related support activities.
- Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall.
- Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool.
- Experience of working within SLAs and ITIL processes
Thank you
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $40 - $45
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