What are the responsibilities and job description for the Technical Support Specialist position at Enterprise Logic Inc.?
Job Details
Hello,
Client: Confidential
Position: Technical Support Specialist
Location: 4101 LA-108, Westlake, LA 70669
Duration: 03 Months on W2 basis
Max Pay Rate - $40/hr on W2 - With No Benefits
Top 3 Must-Have Skills
1. Excellent written and verbal communication skills 2. 2 years' work experience in helpdesk/desktop support 3. Have led or have been a significant contributor on IT related projects (plant experience preferred)
Essential Functions
Provide desktop level troubleshooting and remediation.
Support onsite IT activities as assigned.
Ensure all incidents and requests from assigned sites are captured in the corporate service management system.
Follow and champion corporate procedures for escalation of unresolved incidents/ requests to the appropriate internal IT teams.
Provide timely and accurate updates to hardware assets using corporate service management system.
Roles & Responsibilities
Perform analysis and diagnostics of problems and implement corrective solutions for end users.
Provide on-site or remote technical support services for end users and act as next level escalation point which are not first call resolved through the IT Service Desk.
Install, configure, test, maintain, and troubleshoot end user workstations, IP Phones and related hardware and software.
Assist with server, network and audio/video equipment installations, troubleshooting and movement of existing equipment of these types when necessary.
Assist with troubleshooting mobile devices for on-site and/or travelling users.
Assist with server, network and audio/video lifecycles
Escalate unsolved issues/problems to tier 3 support team.
Document the situational facts, activities, communication and agreements during troubleshooting activities.
Thank you
Enterprise EQ
Salary : $40
