Security Camera Monitor 2

ABOUT ENTERPRISE MANAGEMENT:

Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

DISCLOSURES:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

COMPANY WEBSITE: https://enterprisemanagement.org/

COMPANY PHONE NUMBER: (667) 309-5345

HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10

POSITION TITLE: Security Camera Monitor

ALTERNATE TITLE(S): Workforce Management Associate, Resource Allocation Coordinator, Surveillance Monitor, Loss Prevention Surveillance Agent

COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract)

DIVISION: Human Resources

DEPARTMENT: Surveillance Monitoring

UNIT: n/a

BENEFITS PACKAGE: Ineligible.

WORK SCHEDULE: As scheduled up to 40 hours per week.

ACCOUNTABLE TO: Surveillance Monitoring Department Manager (Human Resources Division Manager in the absence of the Surveillance Monitoring Department Manager)

ACCOUNTABLE FOR:  Live monitoring and real-time operational enforcement for all monitored sites

CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly

COMPENSATION RANGE: PHP 283.63 per hour, commensurate with experience and qualifications

ANTICIPATED TRAVEL: none

SUMMARY OF POSITION RESPONSIBILITIES:

The Security Camera Monitor is responsible for overseeing live surveillance of all sites monitored by Enterprise Management Solutions. This role plays a critical part in reducing fraud, ensuring safety, and maintaining policy compliance across monitored properties.

This position includes proactive review of staff activity, clocking out employees who leave the facility during their scheduled shifts, identifying violations of law or company policy, and ensuring proper staffing coverage by initiating calls for replacement staff when absences occur. The monitor also ensures physical security by controlling door access at high-security facilities.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Monitor live security camera feeds across multiple facilities
  
• Issue disciplinary action as needed with the approval of the CHRO
• Identify and document unauthorized staff departures and clock out employees who leave while still punched in
• Monitor entrances/exits and provide door access for staff and approved visitors at high-security locations
• Observe for theft, physical altercations, medical emergencies, or behavioral incidents and escalate appropriately
• Watch designated areas including:
  • Medication carts
  • Cash drawers
  • Food supply rooms
• Track scheduled shifts and initiate calls for replacement staff when on-duty personnel are absent or do not show up
• Record all incidents, observations, and enforcement actions in a daily security log
• Notify supervisors and administrators immediately of any suspected abuse, neglect, theft, or policy violation
• Review and store footage needed for internal investigations or external reporting
  

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Assist your supervisor with any work-related tasks as requested, taking initiative where possible
• Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures
• Support the maintenance of a safe work environment by participating in drills and safety trainings as requested
• Maintain confidentiality of all records, especially those relating to client treatment or financial information
• Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor
• Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance
  
• Respond to after-hours alerts or calls to verify and investigate security-related issues
• Assist with onboarding new monitoring tools or upgrades to surveillance systems
• Participate in periodic drills or simulations of emergency response procedures
• Test access control systems, cameras, and communication lines to ensure reliability
  

PHYSICAL DEMANDS:

• Prolonged periods sitting at a desk and working on a computer
• Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS:

• Remote
• Fast-paced, deadline-driven environment with collaborative teams
  

COMPETENCIES AND SKILLS:

• Strong attention to detail and excellent situational awareness
• Ability to remain calm under pressure and make quick decisions
• Familiarity with surveillance software and access control systems
• Professional communication and strong documentation habits
• High ethical standards and commitment to confidentiality
  

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• 13 AIHR certifications
  
• SHRM certification
• High school diploma or GED required
• Prior experience in surveillance, law enforcement, security, or residential care monitoring preferred
• Knowledge of HIPAA, mandated reporting, and basic facility operations is a plus
• Must be able to pass a background check and confidentiality agreement