What are the responsibilities and job description for the Customer Service Engineer position at Enterprise Solution Inc.?
Must-Haves :
CUSTOMER SERVICE;MICROSOFT OFFICE;WINDOWS;Min. 3 years as service engineer. Multi-vendor experience on CT, MR. & PET machines. Possesses formal training
Experience
- Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on CT,MR and PET machines strongly preferred.�
- Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
- Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
Duties & Responsibilities
- Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
- Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
- Embrace new technology while levering core strengths in customer service and service support
- Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
- Continually build competence in providing technical assistance and support to our customers
- Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
- Responsible for installation of diagnostic imaging equipment for designated products in geographic region
- Attend service training courses overseas and in the US as needed.�
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Ability to Commute:
- Memphis, TN 38133 (Preferred)
Ability to Relocate:
- Memphis, TN 38133: Relocate before starting work (Preferred)
Work Location: In person
Salary : $75,000 - $80,000
