E Learning Technical Specialist (ONE YEAR TEMPORARY APPOINTMENT)

Position Summary

Specialist - E Learning Technical

Salary Schedule Placement: Commensurate with education and experience according to Salary Schedule E3-4.

Essential Duties and Responsibilities

• Provide basic technical support for online students experiencing technical difficulties related to online issues.
• Maintain technical support relationships with on-campus and off-campus personnel.
• Assist with developing all departmental policy manuals, instructional and student training documents.
• Develop and facilitate online orientation for students.
• Provide training for faculty in the use of the learning management system.
• Provide technical assistance with the learning management system and learning resources for faculty and students.
• Assist faculty in developing courses for online delivery.
• Instruct faculty and students through training sessions in the use and application of web technology, multimedia, and other technologies.
• Conduct website reviews for online courses.
• Manage exam schedules and registration for online exams in Register Blast or other registration database.
• Proctor regularly scheduled exams and makeup exams when necessary.
• Consult with campus personnel concerning equipment specifications, performance, purchasing, inventory, and evaluation.
• Collects data and formulates departmental reports relative to student learning for all online courses.
• Develop monthly, quarterly, and yearly publications regarding E-Learning.
• Assist in evaluating technical components of online courses.
• Demonstrates eagerness to learn and assumes responsibility; seeks out and accepts increased responsibility; displays a positive approach to work.
• Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked.
• Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
• Accepts direction and feedback from supervisors and follow through appropriately.
• Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent. Uses work time efficiently.
• Maintain a good rapport with the organization, with private sector representatives, and the general public by being courteous, cooperative and conscientious.
• Communicates accurate information, directives, assignments, instruction, and messages to others in a courteous and professional manner.
• Continued professional development (workshops, seminars, courses etc.) and education.
• Works well with others and shows respect to all college constituents.
• Perform other duties as may be assigned by the Director of E-Learning, Dean of Instruction, or the President.

Qualifications

• A minimum of a Bachelor’s degree in Computer Information Systems, Information Systems, or related field from a regionally accredited institution, or equivalent experiences in the field, or other demonstrated competencies, achievements, and/or certifications that demonstrate technology related experience relevant to the duties of the position is required.
• Effective oral and written communications skills.

• An understanding of and a commitment to the philosophy and mission of the Alabama Community College.

• Ability to communicate clearly and effectively, both orally and in writing, and listen and respond appropriately.

• Possess a strong work ethic.

• Be able to adapt to change.

• Willingness to learn and grow.

Application Procedures/Additional Information

• WCCS application,
• A resume,
• A copy of transcript(s) verifying required degree. Please print name as listed on transcript, if different from last name listed on application.
• Work experience verification in writing from your current and/or previous employer(s) confirming the required level of experience as stated in the “Required Qualifications” section. Verification should be printed on company letterhead and must include dates of employment, position title(s), and duties performed. A work verification from either your current or previous employer must be provided. Remember that the work experience verification completion is your responsibility.
  
  Please Note: If you are applying for more than one position, please submit a separate, complete application. In the event the position is reposted, a new application packet must be submitted.