Financial Aid Representative

Position Summary

Essential Duties and Responsibilities

Primary Job Duties and Responsibilities:

• Assist students and parents with all aspects of the financial aid and scholarship (waiver) process

• Plan and conduct Financial Aid Workshops for high schools, outside organizations, potential and current students
• Assist with Clearinghouse reporting and processing
• Assist students and parents with financial aid questions
• Manage the College's scholarship (waivers) software program and processes
• Support the financial aid director as needed
• Log into the Enrollment Services Phone System to assist callers
• Log into the College’s Chatbot software to assist visitors
• Perform advanced clerical skills to include:
  • Using the college administrative software application system (Banner)
  • Creating and maintaining excel databases
  • Organizing and presenting information in tables, charts, spreadsheets, etc.
• Demonstrate effective oral and written communication skills such as:
  • Preparing accurate reports from varied information
  • Making oral presentations on job-related topics to groups
• Understand and follow advanced written and verbal instructions including, but not limited to:
  • Assimilating knowledge of institutional policies and procedures
  • Independently following departmental guidelines and procedures
  • Assimilating knowledge of records management policies and procedures outlined in the Alabama State Records Manual

• Provide exceptional customer service to potential, current and former students, parents, and stakeholders
• Answer questions and provide helpful and courteous service to all individuals
• Analyze information provided and interpret the best solution or plan of action
• Assist in resolving student inquiries and concerns as it relates to financial aid
• Process incoming student information
• Maintain files and records for all necessary information
• Assist with all registration and financial aid activities
• Process and send correspondence regarding student issues or concerns
• Create electronic student files
• Establish and maintain positive working relationships with other administrative, faculty, and staff personnel
• Facilitate the timely and effective flow of campus communications and documents
• Participate in staff and committee meetings
• Communicate with other divisions regarding policy changes
• Maintain confidentiality of all information

• Advise students regarding financial aid possibilities and regulations

• Comply with policies of the Alabama Community College System and the College
• Serve on College committees as required
• Participate in professional development, compliance, performance excellence and training activities as required

• Perform other duties as assigned by supervisor

Qualifications

Required:

• Associate degree or higher
• Experience in a professional office setting
• Experience with Microsoft Office Suite

• Experience with federal financial aid
• Experience with Banner
• Experience in a college setting

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet to be considered for this position. Applicants who fail to submit all required information will not be considered. Only applications received during the period of this announcement will be considered.

APPLICATION PROCEDURE: The online submission of a complete packet is the sole responsibility of the applicant. No previous application files will be transferred for consideration of this position. No copies will be given of the application information submitted. Applicants must meet eligibility requirements to work in the U. S. at the time of appointment and must travel at their own expense for all in-person interviews.

APPLICATION REQUIREMENTS: A completed application packet consists of:

• An online Shelton State Community College employment application.
• A cover letter of application specifically detailing and relating the applicant’s education, and experience to the qualifications, duties, and responsibilities of the position.
• A current resume.
• Copies of postsecondary transcript(s) identifying the applicant, institution, and verifying degree(s) earned that demonstrate that the applicant meets the educational requirements for this position. If employed, all official transcripts must be received in the Office of Human Resources within thirty (30) days of the employment start date.

IMPORTANT – PLEASE READ CAREFULLY

ALABAMA COMMUNITY COLLEGE SYSTEM BOARD OF TRUSTEES POLICY 204.01:

Contract of Employment: Pursuant to the Alabama Community College System Board of Trustees’ Policy 204.01 and the Chancellor’s Procedures for Policy 204.01, effective July 1, 2024, executive and administrative management personnel employed on Salary Schedule B or C and who are employed in positions titled as a Deputy, Chief, Dean, Assistant or Associate Dean, Executive Director or Director, shall enter into an employment contract with the College’s President per terms and conditions established by the Alabama Community College System. Such positions are not eligible for non-probationary or tenure status. Applicants who choose not to sign a contract of employment are not eligible to be hired or placed into the subject positions.

Meeting Minimum Requirements: If the requirements for a position list work experience in a field or area the Applicant must provide written verification(s) of their applicable work experience in order to be hired for the position. Such written verification(s) of work experience must demonstrate that the applicant meets the minimum work experience requirement. Applicants who do not produce this information as indicated will be ineligible for hire and subject to having any offer of employment withdrawn.

Salary Calculation: For all positions on all Salary Schedules, the salary amount for the selected applicant is determined by step placement on the applicable schedule. Step placement is dependent upon the following: (a) all work experience in public education in Alabama and (b) all other work experience outside of public education in Alabama that, in the sole judgment of the College, directly relates to the requirements of the position. The applicant selected for the position must provide written verification(s) of this work experience within the time provided herein if such experience is to be considered in determining their initial step place on the Salary Schedule.

Format for Work Experience Verifications: Work experience verifications should be in the form of verification letters from employers and must include complete employment dates, job title(s), job duties, and an indication whether such employment was full-time or part-time, and if part-time, the average number of hours worked each week. The letters should be on official letterhead and contain an authorized personnel signature. The College’s official employment verification form is also acceptable and is available upon request. If an employment verification cannot be obtained due to a legitimate reason, for purposes of meeting minimum requirements an applicant may submit copies of other trustworthy documentation such as appointment letters, contracts, pay stubs, or W-2 forms documenting the term of employment. However, such documentation is generally insufficient for salary calculation purposes if job duties and dates of employment are not self-evident in the documentation.

Deadline for Producing Work Experience Verification: With limited exception, work experience verification documentation must be produced prior to any official offer of employment. Work experience verification from a current employer may, upon request, be delayed until an official offer of employment. Any offer of employment at a salary step greater than zero (0) or made without prior verification of any required work experience, is contingent upon production of this documentation by the applicant within ten (10) days of the offer. It is the applicant’s sole responsibility to provide this verification of work experience. The College is not responsible for any cost associated with such verifications.

EEOC, E-VERIFY, BACKGROUND CHECK STATEMENTS:

Shelton State Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Shelton State Community College will make reasonable accommodations for qualified disabled applicants or employees.

Shelton State Community College reserves the right to withdraw this job announcement at any time prior to the awarding.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Any offer of employment is contingent upon a satisfactory criminal background investigation.