What are the responsibilities and job description for the UHF SATCOM Support Technician Services position at Enterpryze Consulting Ltd.?
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
· University Degree in Telecommunications, Electronics, or a related field, with at least two years of post‐related experience; or Higher Vocational Training with a minimum of five years of post‐related experience
· SATCOM Expertise: Minimum of three years of practical experience in SATCOM systems, including UHF, SHF, HF and/or EHF systems
· Technical Expertise: Familiarity with modern military communication networks, including interfaces, protocols, and experience with SATCOM Operations
· Customer Service and Incident Management: Experience in service management (incident, problem management, etc.) and a customer‐focused approach in a control centre environment
· NATO Environment: Prior experience working in a NATO or multinational military setting, with a solid understanding of NATO operational standards and protocols
· Clearcom Matrix qualified on set up and programming for all engineering aspects
Desirable Qualifications/Experience:
· Team Leadership: At least one year of experience as a team leader in a technical environment
· Advanced Telecommunications Knowledge: Expertise in secure military telecommunications, including practical knowledge of CIS, communications protocols, and diagnostic testing
· Familiarity with UHF Equipment: Experience with DAMA/IW terminal configurations and maintenance of secure computer systems
· Familiarity with HF Equipment: Experience with terminal configurations and maintenance of secure computer systems
DUTIES/ROLE:
· Operations and Maintenance (O&M) of SATCOM Systems:
ü Provide comprehensive O&M support for NATO UHF Static installations, including software programmable Tactical Satellite (TACSAT) units
ü Oversee the operation, setup, and maintenance of related communication systems, ensuring a healthy state of all supporting Information Systems and Services
ü Provide second‐level operational and technical support for NATO personnel, including deployed Out of Area channel controllers
· Configuration and Technical Support:
ü Configure, set up, and maintain software, including Clearcom audio matrix equipment in relation to the Operational Communications Plan
ü Implement the programming and configuration for each TACSAT and HF terminal using system‐specific applications, ensuring secure and efficient satellite communication
ü Establish, publish, and maintain the DAMA/IW Terminal Base Address (TBA) database for deployed NATO users
· Incident and Problem Management:
ü Proactively carry out incident, fault analysis for all UHF SATCOM and HF services, and develop engineering change proposals to address any identified issues
ü Participate in hazard mitigation and emergency interventions on‐site and coordinate necessary emergency support
ü Conduct fault and trend analysis, suggesting improvements to enhance service reliability
· Documentation and Reporting:
ü Prepare and maintain operational manuals for UHF and HF terminals
ü Create and update system engineering documentation, including configuration control records and technical standards
ü Provide regular status reports, including operational engagement reports, risk assessments, and sprint summary reports, as agreed during planning meetings
· Coordination and Support Activities:
ü Liaise with NCIA Program Managers to support Project Support Requirements (PSR) and Critical Urgent Requirements (CUR)
ü Coordinate with NIMSC SATCOM Operations regarding SHF, TACSAT and HF equipment movements, ensuring seamless communication between different NATO entities
ü Provide technical expertise in inspections, configuration change proposals, and system enhancements for UHF IW and HF equipment
· Travel and Out‐of‐Hours Work:
ü Will be required to undertake business travel to NATO and national facilities, including potential travel to operational theatres both inside and outside NATO boundaries
ü May need to work outside regular office hours, including weekends and holidays, to ensure uninterrupted service delivery and support during NATO operations and exercises
· SATCOM Expertise: Minimum of three years of practical experience in SATCOM systems, including UHF, SHF, HF and/or EHF systems
· Technical Expertise: Familiarity with modern military communication networks, including interfaces, protocols, and experience with SATCOM Operations
· Customer Service and Incident Management: Experience in service management (incident, problem management, etc.) and a customer‐focused approach in a control centre environment
· NATO Environment: Prior experience working in a NATO or multinational military setting, with a solid understanding of NATO operational standards and protocols
· Clearcom Matrix qualified on set up and programming for all engineering aspects
Desirable Qualifications/Experience:
· Team Leadership: At least one year of experience as a team leader in a technical environment
· Advanced Telecommunications Knowledge: Expertise in secure military telecommunications, including practical knowledge of CIS, communications protocols, and diagnostic testing
· Familiarity with UHF Equipment: Experience with DAMA/IW terminal configurations and maintenance of secure computer systems
· Familiarity with HF Equipment: Experience with terminal configurations and maintenance of secure computer systems
DUTIES/ROLE:
· Operations and Maintenance (O&M) of SATCOM Systems:
ü Provide comprehensive O&M support for NATO UHF Static installations, including software programmable Tactical Satellite (TACSAT) units
ü Oversee the operation, setup, and maintenance of related communication systems, ensuring a healthy state of all supporting Information Systems and Services
ü Provide second‐level operational and technical support for NATO personnel, including deployed Out of Area channel controllers
· Configuration and Technical Support:
ü Configure, set up, and maintain software, including Clearcom audio matrix equipment in relation to the Operational Communications Plan
ü Implement the programming and configuration for each TACSAT and HF terminal using system‐specific applications, ensuring secure and efficient satellite communication
ü Establish, publish, and maintain the DAMA/IW Terminal Base Address (TBA) database for deployed NATO users
· Incident and Problem Management:
ü Proactively carry out incident, fault analysis for all UHF SATCOM and HF services, and develop engineering change proposals to address any identified issues
ü Participate in hazard mitigation and emergency interventions on‐site and coordinate necessary emergency support
ü Conduct fault and trend analysis, suggesting improvements to enhance service reliability
· Documentation and Reporting:
ü Prepare and maintain operational manuals for UHF and HF terminals
ü Create and update system engineering documentation, including configuration control records and technical standards
ü Provide regular status reports, including operational engagement reports, risk assessments, and sprint summary reports, as agreed during planning meetings
· Coordination and Support Activities:
ü Liaise with NCIA Program Managers to support Project Support Requirements (PSR) and Critical Urgent Requirements (CUR)
ü Coordinate with NIMSC SATCOM Operations regarding SHF, TACSAT and HF equipment movements, ensuring seamless communication between different NATO entities
ü Provide technical expertise in inspections, configuration change proposals, and system enhancements for UHF IW and HF equipment
· Travel and Out‐of‐Hours Work:
ü Will be required to undertake business travel to NATO and national facilities, including potential travel to operational theatres both inside and outside NATO boundaries
ü May need to work outside regular office hours, including weekends and holidays, to ensure uninterrupted service delivery and support during NATO operations and exercises
