E-commerce Merchandising Specialist - Categorization

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

As an E-commerce Merchandising Specialist, you will be responsible for ensuring that all products and services are correctly categorized and attributed, supporting both customer navigation and internal reporting. You’ll play a key role in optimizing how products are presented and discovered across our site, driving conversion and improving user experience.

Key Responsibilities

• Maintain and manage the product categorization structure (taxonomy) across all verticals (e.g., travel, entertainment, attractions, shows, shopping products).
• Classify products/services accurately into appropriate categories, subcategories, and attributes.
• Partner with merchandising, product, and data teams to align taxonomy updates with business goals and consumer behavior.
• Perform regular audits of category data to identify and correct inconsistencies, gaps, or errors.
• Analyze product performance by category to identify opportunities for optimization and refinement.
• Monitor and report on search trends, filter usage, and customer navigation patterns to improve categorization logic and structure.
• Support new product/service onboarding by ensuring timely and accurate categorization.
• Ensure tools and systems that rely on categorization (e.g., site navigation, search, recommendation engines, analytics platforms) are accurately updated and seamlessly functional.
• Provide insights and recommendations for improving navigation, search relevance, and overall discoverability based on data and customer feedback.
• Collaborate on cross-functional projects, such as site reorganization, product launches, or promotional campaigns, where categorization plays a critical role.

#LI-Hybrid

Qualifications

• Bachelor's degree in digital marketing or related field.
• 2  years of experience in e-commerce, merchandising, product data management, or related fields.
• Strong attention to detail and organizational skills.
• Familiarity with product information management (PIM) systems, content management systems (CMS), or similar platforms.
• Ability to work cross-functionally and manage multiple tasks in a fast-paced environment.
• Excellent communication skills and a problem-solving mindset.
• Analytical skills with the ability to interpret data and provide actionable insights.
• Experience with data management and analysis in Excel or Google Sheets.
• Knowledge of User Experience (UX) and market research a plus.

What sets you apart:

• You thrive working with merchandising and product strategies.
• You understand how product taxonomy and site navigation impact conversion.
• You have a sharp eye for accuracy, ensuring every product is perfectly categorized to enhance customer experience.
• You use analytics and customer behavior insights to refine categorization.
• You value continuous improvement for how products are presented and experienced online.

Additional Information

Entertainment Benefits Group offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Basic Life and AD&D (Company Paid)
• Additional Voluntary Benefits (additional life, legal, critical care, and more)
• Flexible Work Arrangements
• 3 Weeks of PTO 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Centers (location dependent)
• Annual Day of Giving
• Company Bonus Program
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!