What are the responsibilities and job description for the Accounts Receivable Specialist (Hybrid) position at ENTERTAINMENT EARTH LLC?
The Accounts Receivable Specialist reports directly to the Accounts Receivable manager and indirectly to the Director of Operations Administration and is responsible for performing collection of trade customer balances, dispute management, account reconciliations and managing order holds on a professional level in supporting the Operations department. This is a non-exempt position for an estimated duration of one year.
Can you:
The Accounts Receivable Specialist acts as the primary link on risk management related issues between external customers and internal personnel including Operations, Sales, Customer Service, other Finance areas and other key stakeholders – interacting with these parties on a regular basis and ensure all Operations tasks are well organized and completed in a timely manner as determined by management. Support the manager to establish and improve Operations procedures and policies. As part of the Entertainment Earth team, you are responsible to learn, understand, represent, and contributed to Company policies, procedures and philosophies.
Do you have:
- Establish ongoing working relationships with clients, Sales and other functionally related teams.
- Ensure Balance Sheet Integrity, adherence to the standard operating procedures and high level of customer satisfaction by working with customers and relevant teams on account reconciliations.
- Perform collections activities primarily through direct contact to client (phone contact is preferred).
- Assist with bankruptcies, legal filings and other advanced collections activities as required.
- Manage deductions, payment discrepancies and negotiate offsets with the Client’s finance representative.
- Coordinate cash applications and work with outside service providers to reconcile cash application issues.
- Monitor wholesale client accounts and escalate financial concerns (i.e. returned EFT, NSF) or delinquency issues (i.e. failed payment commitments).
- Prepare and/or monitor daily credit limit breach reports and proactively support the resolution of all related issues.
- Manage reputational and financial risk through the Order Hold process:
- Review the Client’s account history, analyze the payment trend, gather internal and external information, and make business decisions based on the above.
- Involve other teams in negotiations, as appropriate. (i.e. Finance/Accounting, Sales and Customer Support)
- Prepare timely and accurate reporting (i.e. collection forecast, unapplied cash or charge back reports).
- Act as company liaison with between company and collection agencies
- Act as liaison between company and trade credit insurance provider
- Participate in projects and incident investigation as assigned
- Additional duties/tasks assigned by management
Competencies:
- Customer Service
- Communication
- Accounting
- General Math Skills
- Analytical and problem-solving skills
Requirements:
- Intermediate to advanced knowledge of Microsoft Office applications (especially Excel)
- Business to Business collections experience required
- Experience with QuickBooks and/or Acumatica
Our Core Values:
- Leadership: We lead by example, inspiring and empowering each other to make thoughtful decisions and take responsibility.
- Collaboration: We achieve more together by embracing diverse perspectives and building on each other’s strengths.
- Accountability: We take responsibility for our actions and deliver on our promises, building trust and unity.
- Data / Insight Driven: We use data to guide our choices, allowing us to innovate and adapt in a fast-paced world.
- Diverse & Inclusive: We celebrate our differences and create an environment where everyone feels valued and respected.
- Curious: We ask questions, challenge the status quo, and embrace learning to continuously improve.
- Fun: We make work enjoyable, fostering a vibrant atmosphere where we can be ourselves and celebrate our successes.
Benefits of Joining the Team!
- Discounts on your favorite collectibles! Free snacks! Clock out by 1pm on Fridays! Bring your dog to the office!
- Medical/Dental/Vision Plans/Optional Plans
- Paid Time Off/Holidays
- 401(k) matching plan, educational reimbursement and much more
