Operations Manager- Austin

Description

• Supports the efforts of department managers as directed by the General Manager / Assistant GM.
• Works with leadership team to achieve labor and revenue goals.
• Oversees the day-to-day operations throughout the entire facility while ensuring adherence to all operational and service standards.
• Works with leadership team to develop and execute effective action plans to enhance profitability.
• Maintains uniform standards and a professional appearance for all Team Members.
• Consistently provides professional, friendly and engaging service to Guests and team members.
• Collaborates on a daily basis with Department Heads on ways to improve productivity.
• At times, Works hand in hand with Hourly Team Members giving guidance.
• Assists Department Managers in fine tuning schedules prior to posting.
• Ensures all pre-opening checklists have been completed to ensure all equipment is working properly, and all areas of the park are ready for operations.
• Works with the leadership team to ensure the condition of the physical property exceeds standards at all times.
• Assists leadership team to ensure team member reviews are completed efficiently and in a timely manner.
• Actively promotes the retention of our quality team members by ensuring that we are living our CORE values.
• Works to become proficient in all systems and processes (Aloha, Sacoa, Sync, etc.).
• Actively grooms team members into future leaders.
• With the approval from the GM, implements effective cost control measures for all departments.
• Ensures all directives and promotions are effectively communicated to front line team members.
• Ensures all city, state and federal permits are up to date.

Requirements

Physical Requirements:

• Standing for long periods of time with frequent bending and turning.
• Must be able to lift 40 lbs.
• Ability to work in a fast-paced environment.
• Ability to withstand extreme hot/cold temperatures.
• Ability to flex schedule as needed.

Standard Company Expectations:

• TABC certification required.
• Food Service Manager certification required.
• Goes beyond the normal expectations without compromising the company mission, vision and values.
• Demonstrates the ability to be courteous and accountable in all situations.
• Responds to Guests’ special requests in a courteous and accountable fashion.
• Monitors the consistency of the product provided to all guests.
• Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
• Cooperates with all team members when assigned additional tasks and listens to others with compassion.
• Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
• Maintains uniform standards.