What are the responsibilities and job description for the Product and Customer Specialist position at Enthusiast Auto Holdings?
Description
Rennline Automotive is a leading design and E-commerce company of aftermarket products for
the Porsche motorsports industry. Over the past 20 years, Rennline has developed over 5000
new and innovative products of the highest quality and functionality. It is these products which
has made Rennline a leader in the industry; and has obtained international brand recognition.
Rennline is not just a distributor but designs and manufactures these innovative products in-
house under a 15,000 sq ft. fabrication facility. Rennline houses some of the latest fabrication
and machining equipment and technology and is a service provider and supplier to many
leading manufacturing companies in the industry. Rennline Automotive is a subsidiary of
Enthusiast Auto Holdings.
Enthusiast Auto Holdings (EAH) is a highly successful eCommerce company in the automotive
parts industry. EAH goes to market via nine enthusiast focused websites - ECS Tuning, Turner
Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-
Road, EVANNEX and RCI Off-Road.
EAH serves the automotive enthusiast; customers who are passionate about how their vehicle
looks and performs, by providing the parts, content, knowledge and support to make their
automotive vision come to life. We also serve a global network of specialty installer shops that
solve for customers looking for a "Do it For Me" option. Led by a strong leadership team, EAH
generates market leading profitability and has experienced high rates of organic growth,
including through and following the pandemic. The company has also successfully grown
through multiple acquisitions.
EAH is owned and supported by Cortec Group, a premier private equity firm, Cortec has
invested millions of dollars to expand EAH’s operations, facilities, technology, and leadership.
EAH has recently completed a significant facility expansion at its primary distribution center and
is in the process of implementing enterprise-level ERP / WMS / OMS systems.
EAH and is now seeking to strengthen the Rennline team with a product specialist as the
business continues to scale.
Requirements
Day to Day Responsibilities:
- Handling inbound phone calls and emails
- Learning relevant information of constantly expanding product line
- Technical support of products (troubleshooting, technical specifications etc.)
- Assist network of vendors and suppliers
- Work alongside remote customer service team
- Resolving customer order issues (returns, shipment information etc.)
- Order Verification and Payment Support
- Data entry
- Other tasks as necessary
What does Success Look Like?
- Providing a top-notch customer experience
- Attention to detail
- Excellent problem solving and organizational skills
- High level research skills using all available resources
- Strong computer skills
- Punctuality and self-reliance
- Effective communication skills
- Ability to multitask and make on the fly decisions with customer experience in mind
- Ensuring that we make lasting, positive impressions with every customer that we interact with to drive brand loyalty and trust.
Requirements:
- High School Education or GED equivalent
- Basic vehicle knowledge
- Team player
- Comfortable in fast paced work environment
Preferred Qualifications:
- Professional Automotive service/repair/modification experience
- Previous customer facing experience
