Logistics Claims Analyst

Company Overview:

The Hanline Group is a food manufacturing, logistics and supply chain solution organization comprised of five different operating companies. Each company is dedicated to a specific value proposition within a certain industry. Together, these companies work with and assure continuity of supply for the nation’s most reputable food and supply chain outlets.

• Entourage Freight Solutions, founded in 2013, is an industry leader and a true 3PL in navigating refrigerated freight as well as dry freight and the expedited markets with more than 8,000 carriers in our vast network.

Division: Entourage Freight Solutions
Position Title: Logistics Claims Analyst
Location: Westerville, OH
Schedule: 8-Hour Shift Monday-Friday
Annual Compensation: $50,000-$65,000

Position Summary:
Entourage Freight Solutions, an umbrella company of R.S. Hanline, is seeking a Logistics Claims Analyst to work in a third-party logistics/truck brokerage environment. Drive, resilience, self-motivation, and strategic thinking are necessary qualities that the ideal candidate for this role will possess.

Responsibilities:

• Research and investigate reported claims and determine responsible party.
• Collect all necessary documents and information to file, investigate and help resolve claims.
• Manage the documentation and submission process of each claim presented in compliance with timeframes determined by Carmack.
• Act as a liaison on behalf of customers and claimants while working with carriers and providing transparent communication throughout the entire claims process.
• Diligently follow up on claims with carriers, customers, and insurance companies.
• Contact carriers, insurance companies, salvage companies and internal/external customers regarding open claims
• Work with accounting and sales staff to resolve carrier and customer accounting issues related to claims
• Stay up to date on current cargo loss trends, FMCSA rules and regulations, Transportation Laws, etc.

Skills needed:

• Strong, independent decision-making skills while maintaining relationships with internal and external business partners.
• Excellent organizational skills with strong attention to detail.
• Ability to work quickly and handle time sensitive requests.
• Capable of meeting multiple deadlines occurring at the same time.
• Ability to prioritize various requests and handle changing priorities.
• Ability to present strong communication skills both verbally and written.
• Previous experience in logistics or freight brokerage industry preferred.
  

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Company cellphone plan
• Fun and collaborative team environment!