Accounts Receivable/Collections Specialist (Seasonal)

ECS Yearbooks is looking for an Accounts Receivable and Collections Specialist with a passion for managing receivables in a fast paced, environment.

About ECS Yearbooks:

ECS Yearbooks encompasses three distinct yearbook brands: Entourage, Picaboo, and Remember Me Yearbooks. As we approach our peak production and delivery season (March-June), we are expanding our San Antonio Team with the addition of a Billing Specialist. This temporary position is crucial to ensuring a seamless billing process, accurate financial tracking, and excellent customer service for our schools.

Responsibilities and Duties:

- Billing & Invoicing:

• Generate accurate invoices for clients across three brands.
• Address billing inquiries from schools and parents via email, phone, and video chat.
• Process payments, refunds, and cancellations with a high degree of accuracy.

- Customer Support:

• Provide exceptional customer service by actively listening and addressing billing-related concerns.
• Resolve discrepancies and escalate issues as necessary.
• Communicate professionally with advisors, parents, and internal departments to ensure satisfaction and accuracy in billing processes.

- Data Management:

• Maintain accurate records of transactions, invoices, and adjustments using associated software systems.
• Ensure timely and accurate data entry in billing and accounting platforms.
• Conduct research to update clients on payment statuses, refunds, and account adjustments.

- Policy Compliance:

• Adhere to company billing policies and procedures while assessing customer needs.
• Participate in training sessions and meetings to stay informed of updates and best practices.

- Collaborative Efforts:

• Partner with internal teams to resolve discrepancies and improve billing processes.
• Monitor and respond to customer support tickets related to billing.
• General Duties:
• Assist with general office tasks, as needed, to support the billing and customer service teams.
• Perform other duties as assigned.

Skills and Qualifications:

• Experience in billing, invoicing, or customer service.
• Exceptional written and verbal communication skills.
• Strong attention to detail and ability to multitask effectively.
• Proficiency in Microsoft Office, Google Applications, and accounting software (experience with QuickBooks or similar systems is a plus).
• Excellent problem-solving skills and a proactive approach to resolving discrepancies.
• Availability for some weekend work is preferred.

Income & Benefits:

• Competitive hourly rate of $18-20/hour based on experience.
• Opportunities for overtime during peak season.
• Potential for a full-time position based on performance and company needs.

Job Type: Temporary

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Accounts receivable: 2 years (Required)

Language:

• English (Native) (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Princeton, NJ 08540 (Required)

Ability to Relocate:

• Princeton, NJ 08540: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20