What are the responsibilities and job description for the Customer Service Representative position at Entre Computer Services?
Entre Computer Services
We are a leading provider of IT solutions, dedicated to delivering exceptional support to our clients. Our team is passionate about helping people and solving complex problems. Join us and become a part of our dynamic team!
Job Title: Help Desk Technician
Key Responsibilities
• Serve as the first point of contact for customers seeking technical assistance
• Troubleshoot and resolve technical issues over the phone or email
• Provide accurate information on IT products or services
• Document all interactions with customers
• Collaborate with other teams to resolve complex issues
• Participate in training and professional development opportunities to enhance skills and knowledge
Requirements
• 1-2 years of experience in a customer-facing role or equivalent experience
• Strong technical skills, including proficiency in office automation products, databases, and remote control
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Bilingual or multilingual skills a plus
Why Work With Us?
At Entre Computer Services, we value our employees and offer a range of benefits, including comprehensive training programs, flexible scheduling options, and opportunities for career advancement.
We are a leading provider of IT solutions, dedicated to delivering exceptional support to our clients. Our team is passionate about helping people and solving complex problems. Join us and become a part of our dynamic team!
Job Title: Help Desk Technician
Key Responsibilities
• Serve as the first point of contact for customers seeking technical assistance
• Troubleshoot and resolve technical issues over the phone or email
• Provide accurate information on IT products or services
• Document all interactions with customers
• Collaborate with other teams to resolve complex issues
• Participate in training and professional development opportunities to enhance skills and knowledge
Requirements
• 1-2 years of experience in a customer-facing role or equivalent experience
• Strong technical skills, including proficiency in office automation products, databases, and remote control
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Bilingual or multilingual skills a plus
Why Work With Us?
At Entre Computer Services, we value our employees and offer a range of benefits, including comprehensive training programs, flexible scheduling options, and opportunities for career advancement.
