What are the responsibilities and job description for the Deskside Support Technician position at Entre Computer Services?
Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance.
We are excited to be hiring for a Deskside Support Technician. This position is contract to hire. If you'd like to join a dynamic organization and have the opportunity to stay on the cutting edge of new technology while constantly being exposed to new environments - this is the place for you! Qualified candidates may apply to this posting or send your resume to recruiting@entrecs.com
What we're looking for :
This position is to provide IT technical support for all approved end-user computer hardware, software and related technologies. Support also includes the scheduling and installation of approved hardware and software to meet customer and organizational needs. The position also require independent analysis and problem solving as well as great customer service skills.
What you will be doing :
- Acts as a liaison with end-user for computer related issues and escalations.
- Acts as a technical resource in assisting customers to assess and resolve hardware and software issues.
- Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware.
- Upgrade operating systems and software.
- Assist with new project requests as needed.
- Create and update documentation as needed.
- Track and document, within the ticketing system, progress and steps taken to resolve issues.
- Performs and assists in hardware and software maintenance services.
What you will need to have :
