What are the responsibilities and job description for the Help Desk Technician position at Entre Computer Services?
Job Summary
The Help Desk Technician is the primary point of contact for customers seeking technical assistance via phone or email. The ideal candidate will possess a strong understanding of computer systems, mobile devices, and other technology products.
Responsibilities
- Serve as the initial point of contact for customers requiring technical support
- Conduct remote troubleshooting using diagnostic techniques and relevant questions
- Determine the most suitable solution based on customer feedback and issue details
- Guide customers through the problem-solving process
- Redirect unresolved issues to senior support personnel
- Furnish accurate information regarding IT products and services
- Document events, problems, and their resolutions in logs
- Maintain customer status and information by providing follow-up and updates
- Forward customer feedback and suggestions to the relevant internal team
- Identify and propose potential improvements to procedures
Qualifications
- Proven experience as a help desk technician or similar customer support role
- Proficiency in English with strong communication skills
- Technical knowledge of office automation products, databases, and remote control software
- Able to diagnose and resolve basic technical issues
- Customer-focused mindset and service-oriented attitude
About Us
At {company}, we are committed to delivering exceptional IT solutions to our clients. Our team is dedicated to providing top-notch support and expertise to ensure seamless operations.
