What are the responsibilities and job description for the IT Assistance Technician position at Entre Computer Services?
About Entre Computer Services
Our company is dedicated to delivering exceptional IT solutions to our clients. We pride ourselves on being responsive, reliable, and customer-focused. Join our team and become part of a dynamic organization that values innovation and excellence.
Help Desk Technician Job Summary
As a Help Desk Technician at Entre Computer Services, you will serve as the first point of contact for customers seeking technical assistance. You will troubleshoot and resolve technical issues over the phone or email and provide accurate information on IT products or services. This is a great opportunity to develop your skills and knowledge in the field of IT support and work in a fast-paced, dynamic environment.
Responsibilities
• Serve as the primary point of contact for customers seeking technical assistance
• Troubleshoot and resolve technical issues over the phone or email
• Provide accurate information on IT products or services
• Document all interactions with customers
• Collaborate with other teams to resolve complex issues
• Participate in training and professional development opportunities to enhance skills and knowledge
Requirements
• 1-2 years of experience in a customer-facing role or equivalent experience
• Strong technical skills, including proficiency in office automation products, databases, and remote control
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Bilingual or multilingual skills a plus
What We Offer
At Entre Computer Services, we offer a competitive salary, excellent benefits package, and opportunities for career advancement. Join our team and become part of a dynamic organization that values innovation and excellence!
Our company is dedicated to delivering exceptional IT solutions to our clients. We pride ourselves on being responsive, reliable, and customer-focused. Join our team and become part of a dynamic organization that values innovation and excellence.
Help Desk Technician Job Summary
As a Help Desk Technician at Entre Computer Services, you will serve as the first point of contact for customers seeking technical assistance. You will troubleshoot and resolve technical issues over the phone or email and provide accurate information on IT products or services. This is a great opportunity to develop your skills and knowledge in the field of IT support and work in a fast-paced, dynamic environment.
Responsibilities
• Serve as the primary point of contact for customers seeking technical assistance
• Troubleshoot and resolve technical issues over the phone or email
• Provide accurate information on IT products or services
• Document all interactions with customers
• Collaborate with other teams to resolve complex issues
• Participate in training and professional development opportunities to enhance skills and knowledge
Requirements
• 1-2 years of experience in a customer-facing role or equivalent experience
• Strong technical skills, including proficiency in office automation products, databases, and remote control
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Bilingual or multilingual skills a plus
What We Offer
At Entre Computer Services, we offer a competitive salary, excellent benefits package, and opportunities for career advancement. Join our team and become part of a dynamic organization that values innovation and excellence!
