What are the responsibilities and job description for the Licensed Insurance Agent and Customer Service Representative position at Entrekin Insurance Agency?
About us
Entrekin Insurance Agency is a small business in Gulfport, MS. Our owner, who is also an insurance adjuster, saw the need to educate and assist clients further by providing adequate coverage before it’s needed. Our core belief is that everyone deserves to have quality insurance coverage that they both need and understand..
Job Functions/Customer Service:
- Answer phone calls, respond in a timely manner to insureds/companies/in-house requests or questions.
- Compose correspondence and required response to client, company, etc.
- Account documentation and follow-up.
- Monitor endorsement requests, receipt and accuracy.
- Establish and maintain customer relationships
- Assist agents as needed.
Licensed Agent:
- All functions necessary to provide exceptional customer service and account retention
- Complete applications for new and renewal accounts; advise producer of any missing items or possible enhancements available
- Keep expiration list current; accountability for renewals
- Prepare new and renewal submissions for marketing
- Negotiate with underwriters and brokers on coverage and pricing
- Market certain new and renewal accounts
- Premium rating; experience modification
- Prepare finance agreements
- Handle requests for specialized certificates of insurance
- Prepare new and renewal proposals
- Flood rating and quotes
- Handle technical or complex questions or problems with insured
- Check policies and put together for delivery
- Check Accounts Receivable listings and collect premiums when necessary
- Troubleshooting, quality control, E&O protection
- Assist CSR with additional training, questions, problems; oversee workflow
Job Type: Permanent
Benefits:
- Paid time off
Supplemental Pay:
- Bonus opportunities
- Commission pay
Work Location: In person