What are the responsibilities and job description for the Case Manager - Sunnyside position at Entrust Community Services?
About Entrust Community Services
Enriching Lives Through Opportunity
At Entrust, we are committed to enriching lives through opportunity. We provide every person, no matter their unique ability, the opportunity to thrive through our Life Coaching System that provides a framework for growth and improved quality of life.
Our Mission
We are committed to improved quality of life for those we serve.
Our Vision
Our vision is of a day when our community accepts and supports all people to be fully contributing members of society regardless of their ability. These inclusive communities embrace diversity not only within their workforce, but also within their total social structure and are models for community inclusiveness for other communities around the State and the Nation.
About the role
Entrust Community Services is seeking a compassionate and dedicated Case Manager to provide comprehensive case management services to individuals and families across all programs. This role involves developing individualized service plans, fostering supportive relationships, and advocating for participants with external agencies. If you are committed to reducing barriers and improving lives through personalized support, we encourage you to apply.
What you'll do
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Service Delivery & Planning:
- Partner with Intake Outreach Case Aid for assessments.
- Develop and implement individual and family service plans.
- Perform periodic reassessments and update service plans.
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Participant Advocacy & Support:
- Maintain positive, supportive relationships with participants and community partners.
- Advocate for participants with agencies and resource providers.
- Ensure participants’ needs are met by identifying and securing necessary resources.
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Documentation & Communication:
- Document participant progress and plan updates.
- Communicate effectively with internal teams and external partners.
- Prepare and distribute reports and ensure team members understand their roles in the service plan.
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Collaboration & Coordination:
- Work closely with internal staff and external entities to ensure compliance with program rules.
- Coordinate coverage with team members in case of absences.
- Assist in exiting participants from programs according to procedures.
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Research & Resource Development:
- Identify and research community resources to support participants.
- Stay informed on advocacy issues, human services systems, and external resources.
Qualifications
- Education & Experience:
- Bachelor's degree in psychology, Sociology, Special Education, or related field with 1 year of experience.
- OR Associate degree in a related field with 2 years of experience.
- OR High school diploma/GED with 3 years of case management experience.
- Skills & Abilities:
- Strong knowledge of service plans and community resources.
- Ability to develop and implement individualized plans and complex reports.
- Proficient in documentation, assessment, and advocacy.
- Excellent verbal and written communication skills.
- Ability to interpret technical reports and solve practical problems.
- Technical Proficiency:
- Familiarity with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) and database software (SET-Works).
REQUIREMENTS:
- Current First Aid/CPR certification (preferred).
- Valid Washington State driver’s license and proof of automobile insurance.
- Ability to pass a Washington State Criminal Background Check, drug screening, and E-Verify.
WORK ENVIRONMENT:
- Office setting with occasional travel required.
- Typical schedule: Monday to Friday, 8:00 AM - 4:30 PM, with a 30-minute lunch. Hours may vary.
BENEFITS:
- Health, dental, and vision insurance.
- Employee Assistance Program and discount program.
- 401K retirement plan.
- Paid vacation, holidays, sick leave, and extended sick leave.
- Life and AD&D insurance.
