Customer Sales Specialist

Who we are

At Entyre Care, we’re on a mission to empower everyone to live with dignity and independence in the comfort of their own home. We’re passionate about supporting friends and families who provide home care for their loved ones. Our offerings include professional training, fair compensation, and the tools they need to thrive to create a safe and respected environment for those they care most about.

Entyre Care is a progressive, high growth, start-up organization that centers around Adult Foster Care (AFC). We use cutting edge technology to further the advancement of healthcare in a homecare setting. We’re always looking for motivated, empathetic, and value-driven people to join our supportive team.

Caring for someone you love shouldn’t feel overwhelming, which is why we’re here to ensure every caregiver feels confident, supported, and valued. Ready to join our journey? You can learn more about us here at www.entyrecare.com.

Your role as a Customer Sales Specialist

We’re seeking a highly motivated and results-driven Customer Sales Specialist to join our growing team here at Entyre Care. This is an exciting opportunity for someone with a strong sales mindset, excellent interpersonal skills, a passion for fast-paced environments, and driven to exceed targets. As a Customer Sales Specialist, you will be responsible for identifying and engaging with prospective customers and successfully converting them into leads for our Nurses and Care Managers to meet with. You'll be handling a high-volume of inbound and outbound calls daily, and qualifying these prospective customer opportunities for the wider business. We're looking for compassionate, empathetic, upbeat and ambitious individuals who also have proficiency in various software tools (including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot), and who can be a champion for creating and providing an exceptional customer and sales experience.

Key Responsibilities

- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.

- Handle a high volume of inbound and outbound phone calls with prospective customers in the community, who are keen on learning more about Entyre's services

- Understand customer needs, challenges and intent to ensure a strong fit and relationship with Entyre Care's services

- Manage our CRM software (HubSpot) to maintain accurate records and follow up on customer interactions

- Consistently meet or exceed sales quotas, KPI's and performance metrics set out by our Director of Customer Experience

- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.

- Create and maintain documentation and reports using Microsoft Excel and Word

- Ensure compliance with healthcare regulations and best practices in customer interactions

- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion

Job requirements

Requirements

- Experience in a fast-paced sales, sales-adjacent and customer success role, preferably within healthcare services (although we can teach you the ropes)!

- Strong interpersonal skills with the ability to engage and influence prospective customers, with a professional, genuine and compassionate demeanour

- Experience with high volume sales quotas and proactively thinking about new ways to approach customers in a target-driven environment

- Ability to quickly understand customer pain points and needs, and a problem-solving mindset

- Proficient in Microsoft Excel, Word, Outlook, and experience using CRM systems (HubSpot or Salesforce preferred)

- Strong organizational skills with the ability to manage multiple tasks and priorities

- Self-motivated and proactive in identifying and solving problems

- Familiarity with MassHealth programs is a plus

So, why should you join Entyre Care?

• You’ll be joining a driven team transforming home care services and empowering caregivers everywhere.
• You’ll have an impact in shaping the future of Entyre Care, leaving your mark on an industry that truly matters.
• Unlocking your full potential for personal and professional growth as you advance your career in a supportive, forward-thinking environment.

Our Benefits and Wellbeing

We believe in taking care of our team as well as taking care of the community around us. Whether you're salaried or hourly - we’ve got you covered! All our employees are entitled to our benefits and wellbeing package, which includes the following:

• Enjoy 11 paid public holidays and 21 days of PTO, giving you plenty of time to relax, recharge, and share good times with your loved ones
• Approximately 5 days of paid sick leave to take care of yourself when needed.
• We offer comprehensive insurance through Blue Cross Blue Shield, and dental, vision, and life insurance with Unum
• You will have access to resources like SoFi for financial wellness, SmartSpend for exclusive discounts, Ladder for health and fitness support, and Fetch for pet care perks.
• You will be enrolled into our 401(k) pension plan
• This role will be full-time onsite at our office over on Atlantic Avenue, Monday-Thursday 9.00am - 5.00pm, with one day (usually Friday's) working from home.
• Due to the nature of the role, we will be offering a bonus initiative for every successful lead conversion that you make! We can share more with you at interview stage

Our Commitment to Diversity, Equity, and Inclusion

We’re dedicated to celebrating and building an inclusive workplace where every individual feels valued, respected, and empowered to thrive - and to bring their best selves to work! As an equal opportunity employer, we welcome talented people from all backgrounds and walks of life. Regardless of race, ethnicity, religion, gender, sexual orientation, national origin, disability, or veteran status, we’re here to support you in building a career that matters.